RICHARD D. RIGGIO
Chapel Hill,NC
Summary
Dedicated customer service professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance Endeavor Air brand.
Overview
19
19
years of professional experience
Work History
Reservation Sales Agent
American Airlines
WINSTON SALEM, NC
02.2020 - 04.2020
- Trained on company products, processes, policies, tools
- Also, how to handle contacts from customers gain their trust by providing solutions to their travel needs, generating revenue by selling tickets related products services, offering high customer service level.
- Instructed on online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
FOREIGN BUSINESS CONSULTANT
Nantong University
Nantong, China
08.2011 - 02.2020
- Managed Consulted with over 100 Chinese parents their sons/daughters who want to continue their education in one of five major English-speaking countries—services geared to private boarding schools, high schools, universities for advanced degrees
- Consulting services include but are not limited to virtual face-to-face meetings to discuss educational goals
- Prep students on IELTS, GMAT, GRE, PTE, SAT, TOEFL exams, school applications, SOP, IPI teachings, assist with visa applications consulate potential questions, cultural safety slang and idioms, to name few
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
FOREIGN ENGLISH TEACHER
NANTONG UNIVERSITY
Nantong, China
08.2011 - 07.2018
- Planed, executed evaluated oral English and other relative subjects assigned by Department of Foreign Languages of NTU International Cooperation and Exchange Center
- Participated in teaching various research projects and directions to Chinese English colleagues
- Volunteered in multiple extracurricular English activities and Nantong city events
- Such as; initiating English speech and debate teams, took 2nd and third place at prestigious Annual FLTRP National English competition held in Beijing, English corners, helped students with their English studies, co-host to Nantong Dragon Boat Festival, Mayor's Annual Holiday Festival and gave various interviews to multiple Nantong Television programs and newspapers.
- Increased ESL students' reading levels by integrating online word games and altering lesson plans for students needing extra guidance.
Customer Sales Representative
Verizon Wireless Call Center
Tampa, FL
09.2009 - 08.2011
- Answering customer calls and actively listening to identify their issues
- Building customer relationships, earning their loyalty and trust
- Troubleshooting problems and resolving range of customer issues from device, to billing, to service
- Generating concerns
- Creating excitement for new solutions and products that can enhance their experience.
- Resolved concerns with products or services to help with retention and drive sales.
- Managed over 50 customer calls per day.
- Educated customers on promotional options, sales policies and methods for obtaining desired results from company offerings
- Resolved concerns with products or services to help with retention and drive sales
Owner/ Chef
Riggio's Personal Chefs
Tampa, FL
01.2001 - 09.2009
- Personal Chef for sports celebrities, such as;, Super Bowl Champions Tampa Bay Buccaneers
- 2004 Stanley Cup champions Tampa Bay Lightning, professional tennis player, won Silver Medal at Olympics in Athens, Greece
- Gave cooking instructions for US Air Force Elite flight attendants who fly USA and foreign diplomats worldwide, including USA's vice president and various high-ranking government officials
- Was featured chef on FOX Television Station, 'Good Day Tampa Bay,' teaching multiple cooking techniques to their television audience
- Have been written about in numerous newspapers throughout Tampa Bay, Florida, area
- Also, received Best Caterer and Personal Chef in New Tampa, Florida.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Managed day-to-day business operations.
Education
Culinary Institute of America
Hyde Park, NYPolitical Science And Criminal Justice
Southern Illinois University Carbondale
Carbondale, ILGeneral Studies
William Rainey Harper College
Palatine, ILHigh School Diploma -
James B Conant High School
Hoffman Estates, ILSkills
- Friendly service mentality
- Critical Thinking
- Dependable and Responsible
- Team building
- Active Listening
- Excellent Communication
- Self-Motivated
- Decision Making
- Cultural Awareness
- Flexible and Adaptable
- Interpersonal Communication
Timeline
Reservation Sales Agent
American Airlines
02.2020 - 04.2020
FOREIGN BUSINESS CONSULTANT
Nantong University
08.2011 - 02.2020
FOREIGN ENGLISH TEACHER
NANTONG UNIVERSITY
08.2011 - 07.2018
Customer Sales Representative
Verizon Wireless Call Center
09.2009 - 08.2011
Owner/ Chef
Riggio's Personal Chefs
01.2001 - 09.2009
Culinary Institute of America
Political Science And Criminal Justice
Southern Illinois University Carbondale
General Studies
William Rainey Harper College
High School Diploma -
James B Conant High School
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