Richard Drake Smith
Parsons,TN
Summary
Results-driven F&I Manager with a proven track record in customer relationship management, sales strategy development, and team leadership. Adept at enhancing customer satisfaction and loyalty through effective financing solutions and training programs.
Overview
11
11
years of professional experience
Work History
F&I Manager
Fleet Direct Truck and Trailer SALES
Holladay, Tennessee
06.2024 - Current
- Coordinated with lenders to secure competitive loan terms.
- Managed financing options for truck and trailer purchases.
- Prepared financial documentation for vehicle sales transactions.
- Trained sales staff on financing processes and compliance standards.
- Provided guidance and assistance to sales staff members on how best to complete financial documents accurately during customer interactions.
- Explained warranty and service contract options to customers.
- Developed customer relationships to enhance repeat business opportunities.
- Reviewed and processed trade-in evaluations efficiently.
- Conducted regular meetings with dealership personnel to discuss performance metrics, goals and objectives.
- Worked closely with accounting personnel in order reconcile financial discrepancies between departments.
- Inspected vehicles prior to delivery in order to confirm they meet quality standards set forth by the dealership.
- Created detailed reports regarding financial transactions for management review.
Salesperson
Wally-Mo Inc
Holladay, TN
12.2020 - 05.2024
- Demonstrated product features and benefits to enhance customer experience.
- Engaged customers to understand their needs and preferences.
- Assisted customers in selecting appropriate products or services for their needs.
- Advised customers on the latest product features and benefits.
- Provided personalized service to build relationships with customers.
- Built strong relationships with repeat customers for loyalty and satisfaction.
- Processed transactions accurately through point-of-sale system.
- Addressed customer inquiries and resolved issues promptly and professionally.
- Resolved customer complaints promptly and efficiently.
- Performed regular follow-ups with clients to ensure satisfaction with purchases.
- Placed orders and answered customer questions in-person, through email, and over phone to maximize customer service.
- Collaborated with team members to create effective sales strategies.
- Analyzed customer feedback to identify areas of improvement in product offerings.
- Gathered data on competitors' pricing, products, and promotional activities.
- Monitored inventory levels and placed orders.
- Assisted in inventory management and stock replenishment processes.
- Negotiated deals with clients to secure favorable terms. and handled complaints or objections.
- Produced sales documents to facilitate transaction processing, finalized deals and filed records.
- Recruited, hired and trained new hires to optimize profitability.
- Recruited, hired and trained new hires to optimize profitability.
Football Coach
University School Of Jackson
Jackson , TN
01.2022 - 12.2023
- Developed training programs to enhance player skills and teamwork.
- Mentored assistant coaches in effective coaching strategies and techniques.
- Motivated players by providing positive reinforcement throughout practices and games.
- Collaborated with other coaches to create innovative drills that improved overall player development.
- Assessed player abilities and assigned positions according to individual strengths.
- Provided individual instruction on proper technique and position fundamentals during practices.
- Monitored player performance on a daily basis and provided feedback for improvement.
- Reviewed scouting reports from opposing teams prior to each match-up in order to devise effective countermeasures.
- Analyzed game footage to identify trends in opponent play calling strategies and make adjustments accordingly.
- Managed equipment inventory ensuring that all items are properly maintained according to safety standards.
- Adjusted coaching techniques to meet athlete needs and address strengths and weaknesses.
Service and Parts Manager
Wally-Mo Trailers
Parsons, Tennessee
06.2015 - 12.2023
- Managed service and parts department operations for trailer maintenance and repair.
- Coordinated inventory management for parts and supplies to optimize availability.
- Scheduled service appointments to maximize technician productivity and customer satisfaction.
- Managed and supervised all service department personnel, including hiring and training new employees.
- Developed training programs for employees on service techniques and customer interaction.
- Implemented process improvements to enhance workflow efficiency in service the department.
- Coordinated scheduling between technicians and customers in order to ensure timely completion of repairs or maintenance tasks.
- Collaborated with vendors to maintain strong relationships and secure necessary parts.
- Oversaw warranty claims processing for customer repairs in compliance with company policies.
- Ensured that warranties were properly processed according to manufacturer guidelines.
- Resolved customer complaints quickly and efficiently while maintaining positive relationships.
- Coordinated with other departments to ensure that customers receive timely repairs on their vehicles.
- Established goals for each technician based on individual strengths and weaknesses.
- Analyzed sales trends in order to maximize profits from parts sales and services rendered.
- Analyzed warranty claims data in order to identify potential issues or recurring problems affecting customer satisfaction rates.
- Created and maintained accurate records of parts inventory, ordering additional stock as needed.
- Reviewed repair orders for accuracy prior to billing customers for services rendered.
Education
Bachelor of Science - Business Administration And Management
University of Tennessee At Martin
Martin, TN12-2020
High School Diploma -
Riverside High School
Decaturville, TN05-2017
Skills
- Financial documentation
- Credit application support
- Sales strategy development
- Inventory management
- Process improvement
- Sales support
- Customer relationship management
- Customer service
- Team leadership
- Training and mentoring
- Performance analysis
- Decision making
- Problem solving
- Time management
- Labor management
- Software utilization
- Repair coordination
Timeline
F&I Manager
Fleet Direct Truck and Trailer SALES
06.2024 - Current
Football Coach
University School Of Jackson
01.2022 - 12.2023
Salesperson
Wally-Mo Inc
12.2020 - 05.2024
Service and Parts Manager
Wally-Mo Trailers
06.2015 - 12.2023
Bachelor of Science - Business Administration And Management
University of Tennessee At Martin
High School Diploma -
Riverside High School