- DIY and Home Improvement
- Auto Repair/Restoration
- Music
- Coaching Youth Sports
- Ice Hockey
Richard E Pfister
New Braunfels,TX
Summary
Over 20 years of experience as delivery person working with small to large companies. Work hard to meet or exceed employer and customer expectations. Interact well with team and share advice and tips. Embrace shifting schedules and delivery routes. Always handle frustrated customers with professionalism and positive attitude.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Courier
Fetch Package
06.2021 - Current
- Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management, and peers.
- Followed company policies and procedures during shift.
- Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
Dispatcher/Courier
Amazon
10.2015 - 04.2021
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Maintained updated and detailed records of calls in physical and electronic database.
- Directed dispatching, routing, and tracking of 30 fleet vehicles.
- Generated reports to track deliveries and maintain proper records and documentation.
- Assisted in resolving customer complaints.
- Scheduled deliveries according to customer needs.
- Communicated with dispatch and customers for accurate delivery information.
General Manager
Domino's Pizza
04.2013 - 10.2015
- Managed budget implementations, employee reviews, training, and schedules.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
Education
Associate of Applied Science - Small Business Management
Laredo Community College
Laredo, TXHigh School Diploma -
John B. Alexander High School
Laredo, TX10-2021
Skills
- Item tracking
- Package pickup and delivery
- Business processes and procedures
- Coordinating efficient routes
- Valid Driver's license
- Written communication
- Multitasking and organization
- Punctuality and reliability
- Customer service
- Complaint handling
- Relationship building
- De-escalation techniques
Certification
DOT (Department of Transportation) physical exam
Interests
Timeline
Courier
Fetch Package
06.2021 - Current
Dispatcher/Courier
Amazon
10.2015 - 04.2021
General Manager
Domino's Pizza
04.2013 - 10.2015
DOT (Department of Transportation) physical exam
Associate of Applied Science - Small Business Management
Laredo Community College
High School Diploma -
John B. Alexander High School
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