Richard (Erick) Johnson
Marion,IA
Summary
Team-minded Service Advisor with expertise in production planning, scheduling and collaboration with staff. Accomplished in preparing for production jobs by reviewing work order information, maintaining current inventory stock and scheduling production work according to project scope. Personable communicator with focus on working with various personality types effectively.
Overview
16
16
years of professional experience
Work History
Service Advisor
Goodyear
Marion, Iowa
07.2024 - Current
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Ensured that all customer inquiries were handled promptly and accurately.
- Prepared invoices for services rendered and collected payments from customers.
- Promptly responded to customer inquiries via phone, email or in person.
- Greeted customers and addressed their needs in a professional manner.
Production Coordinator
Caliber Collision
Cedar Rapids, IA
07.2022 - 07.2024
- Liaised with production manager, suppliers and vendors to support production needs.
- Monitored and tracked progress of all production tasks for on-time delivery.
- Collaborated with production team to support effective resource allocation.
- Coordinated with production team to support productivity targets and deadline management.
Supervisor
McGrath Auto
Cedar Rapids, IA
06.2015 - 07.2022
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Conducted routine inspections to check quality and compliance with established specifications.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
Detail Technician
McGrath Auto
Marion, IA
03.2008 - 06.2015
- Reported daily work progress and encountered problems to management.
- Applied protective agents, including sealants, to protect surfaces.
- Maintained car detailing equipment and supplies in optimal condition for daily demands.
Education
High School Diploma -
Marion High School
Marion, IASkills
- Project Management
- Creative Solutions
- Reading Comprehension
- Efficiency Optimization
- Parts Management
- Record Data
Timeline
Service Advisor
Goodyear
07.2024 - Current
Production Coordinator
Caliber Collision
07.2022 - 07.2024
Supervisor
McGrath Auto
06.2015 - 07.2022
Detail Technician
McGrath Auto
03.2008 - 06.2015
High School Diploma -
Marion High School
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