Richard Huntley
Summary
Experienced professional with over 5 years of experience in various industries, including healthcare, quality assurance, and government. Each of these roles required constant interaction with people from various backgrounds and ethnicities. Successfully trained 10+ new employees and implemented new lab SOPs. Handled multiple tasks simultaneously related to quality assurance, ensuring accurate data entry and reporting. I also handled a leadership role in a project, ensuring timely equipment repairs with 100% completion.
Overview
7
7
years of professional experience
Work History
Medical Laboratory Assistant
Hennepin County
11.2021 - Current
- Handled daily communication with clients and Hennepin Staff of various ethnicities and backgrounds in a professional and polite manner resulting in increased client satisfaction
- Performed routine calibration of laboratory equipment to produce accurate results.
- Improved employee safety by attending bimonthly safety meetings as the lab representative, and helping enact necessary changes as needed to ensure safety regulations are in place.
- Collaborated with fellow lab assistants to develop more efficient strategies for task completion, increasing overall productivity levels.
Insurance Agent
Geico
05.2021 - 11.2021
- Built relationships with clients using active listening and issue resolution to provide excellent service and retain clients
- Demonstrated exceptional attention to detail while accurately recording client information, resulting in error-free quoting and product offering
- Billed and resolved 100% of payment inquiries and issues within 24 hours by utilizing strong communication skills and thorough research.
Quality Systems Specialist
Agilti Health
06.2019 - 05.2021
- Effectively managed and communicated with various company personnel to ensure accurate processing of repair invoices and timely resolution of client inquiries related to equipment recalls and incidents
- Effectively managed Agiliti's test equipment calibration project, ensuring timely and accurate completion while maintaining a high level of accountability and communication
- Ensured compliance with equipment recalls and maintenance requirements by disseminating company-wide information on a regular basis.
Hospital Service Technician II
Agiliti Health
07.2016 - 06.2018
- Utilized strong technical skills to perform equipment tracking rounds and capture equipment activities using handheld scanners, resulting in 100% accuracy for tracking and billing
- Improved accuracy of billing information by meticulous reconciliation of patient admissions and equipment reports.
Education
Bachelor Of Arts - Chemistry
University Of Minnesota
Minneapolis, MN05.2018
Skills
- Active Listening
- Attention to Detail
- Communication
- Issue Resolution
- Managing Multiple Priorities
- Microsoft Excel
- Bilingual - Spanish
- Quick Learner
Timeline
Medical Laboratory Assistant
Hennepin County
11.2021 - Current
Insurance Agent
Geico
05.2021 - 11.2021
Quality Systems Specialist
Agilti Health
06.2019 - 05.2021
Hospital Service Technician II
Agiliti Health
07.2016 - 06.2018
Bachelor Of Arts - Chemistry
University Of Minnesota
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