RICHARD PETRONE
Portland,OR
Summary
Dynamic, detail-oriented individual that offers a broad range of professional experience as a facility manager. Always maintaining a positive and enthusiastic attitude. Outstanding communication and interpersonal skills with a reputation for forming productive relationships. A manager that builds cohesive teams with strong critical thinking in problem-solving, team building, negotiation, leadership and departmental budgeting.
Overview
15
15
years of professional experience
Work History
Resident Operations Manager
Columbia Hospitality
10.2022 - 12.2022
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Devised processes to boost long-term business success and increase profit levels.
- Partnered with vendors and suppliers to effectively manage and budget.
- Collaborated with process owners to refine procedures, devise best practices and correct quality audit findings.
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
Facility Manager
Harvard And Highland Condominium
06.2015 - 09.2022
- Maintain positive relations with all residents, family and guests. Handled all owners' inquiries related to maintenance, day to day operations, and systems of individual units.
- Knowledge of all Homeowners Rules and Regulation, Declaration, and Bylaws.
- Work with Homeowners Association Board to execute projects and oversee completion of various projects.
- Verifying work by contractors has been completed satisfactorily and followed up on any deficiencies.
- Manage contractor and vendor relationships.
- Liaison between members of construction teams, developers and residents for remodel projects.
- Supervise site investigations, reported issues and escalated those that required further assistance.
- Negotiate service agreements and quality standards.
- Prepare RFP's for new services.
- Evaluate facility operations and personnel for safety and health regulations compliance.
- Maintain and inspected facility grounds, external structure, systems and equipment.
- Assist with agricultural and landscaping designs and plans.
- Developed and oversaw budgets for the homeowners association and worked within cost restraints.
Chef Concierge
Pan Pacific Hotel-2200 Westlake Condominiums
04.2008 - 06.2015
- Facilitated visitor requests for dining and tourist attractions by researching various venues and locales.
- Supported local sports teams, museums, restaurants and other tourist-oriented spots by promoting events to hotel guests.
- Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
- Maintained optimum levels of communication to effectively and efficiently complete projects.
- Worked closely with VIP's and celebrity guests with high degree of confidentiality.
Concierge Guild of Seattle
President, Vice President And Community Relations
03.2008 - 03.2015
- Community Relations and Member of professional concierges in the Seattle metropolitan area dedicated to sharing information and best practices that enable professionals to better serve their clients and the community.
- Oversight of the organization and its members.
- Developed and maintained courteous and effective working relationships.
Skills
- Project estimation and bidding
- Facility management budgeting
- Operational and property management
- Service contracts management
- Strategic planning
- Building maintenance
- Adaptability
- Team Leadership
Leadership and Community Involvement
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Timeline
Resident Operations Manager
Columbia Hospitality
10.2022 - 12.2022
Facility Manager
Harvard And Highland Condominium
06.2015 - 09.2022
Chef Concierge
Pan Pacific Hotel-2200 Westlake Condominiums
04.2008 - 06.2015
Concierge Guild of Seattle
President, Vice President And Community Relations
03.2008 - 03.2015
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