Richard H Gonzalez

• Proficient in CCC One
• Mentoring New to Roles.
• Interact effectively with management, claims personnel, team members and automotive shop management and personnel to achieve claims resolution in a timely manner
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

• Assess over 85 claims per week that have been submitted to ensure proper guidelines are followed
• Interact professionally with large and small collision center personnel across the country
• Review and edit estimates from collision shops
• Evaluate facts and dates of loss and review all documentations and photos
• Contact repair shops regarding adjustment to repair times, labor rates and LKQ parts
• Negotiate with collision centers to reach a satisfactory agreement per Insurance guidelines.

• Inspect and appraise different severities and types of damage on automobiles, motorcycles, RV’s and ATV’s throughout Allegheny, Armstrong, Beaver, Butler, Fayette, Washington and Westmoreland counties
• Interact effectively with management, trainers, claims personnel, team members and automotive shop management and personnel to achieve claims resolution in a timely manner
• Utilized the ADP Estimating system to upload accurate estimates and photos which allows collision repair shops, appraisers, and insurance companies to share estimates during the review process
• Volunteered to be part of the Catastrophe Team that included New York immediately following Hurricane Sandy
• Interacted with customers in the disaster areas as well as worked in salvage yards identifying vehicles and verifying total loss
• Served as a remote bid review team member, contacting repair shops, reviewing photos and claims documentation to confirm qualified losses and potential fraudulent activity

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• Provided auto appraisals, determined the cost of repairs and performed quality control inspection of vehicles before returning to customers
• Prepared estimates using CCC Pathways Estimating System
• Handled direct repair claims for multiple Insurance Companies and resolved assignment questions

• Managed automotive collision accounts for the South Hills area of Pittsburgh Pa.
• Interacted with warehouse personnel in placing orders, coordinated receipt of shipments and researched causes of backorders
• Increased sales by conducting weekly on-site sales calls, introducing new products and suggestions on ways to increase productivity
• Educated auto body shop owners and managers on environmental law changes and their impact on the industry.