Richard L. Hickey
Converse
Summary
Personable professional with many years of diverse experience meeting and exceeding client needs. Go-to technical expert with deep understanding of existing home systems and how current offerings can meet specific and customized needs. Committed to creatively solving customer problems and growing company business.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Service Tech/Comfort Advisor
Jon Wayne Service Company
07.2017 - Current
- Troubleshot complex HVAC problems, identifying root causes and implementing effective solutions.
- Conducted maintenance service on HVAC systems to increase life expectancy of equipment and prevent costly repair work.
- Enhanced customer satisfaction by providing prompt and professional service for all HVAC-related issues.
- Established and nurtured rapport with current and future clients via in-person meetings and regular phone conversations.
- Crafted sales proposals that presented the recommended system installation/replacement to potential clients.
- Aided customers in making informed decisions on HVAC system purchases by considering factors such as affordability, individual requirements, and property size
Equipment Operator
NGL
05.2017 - 07.2017
- Operated range of heavy equipment on regular basis with advanced skill.
- Maintained and cleaned equipment after each job and inspected.
- Operated machining equipment safely with team of operators.
- Ensured safe working environment through adherence to safety guidelines and protocols for equipment operation.
- Completed minor repairs and replacements of equipment parts to restore functionality.
- Trained in diverse pieces of equipment and useful attachments to handle team needs.
- Drove vehicles to and from work sites and maintained clean driving record.
HVAC Tech School
Southern Careers Institute
08.2016 - 05.2017
- Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
- Operated a variety of machinery and tools safely and efficiently.
- Maintained updated knowledge through continuing education and advanced training.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
Education
Bachelor of Science - Kinesiology/Political Science
Angelo State University
San Angelo, TX12-2006
Skills
- Analytical Thinking
- Performance Tracking
- Technical knowledge
- Equipment troubleshooting
- Account Servicing
- Written Communication
- Revenue Generation
- Flexible and adaptable
Certification
- North American Technical Excellence (NATE) certification
- EPA 608 certification
- TDLR certification (HVAC, Plumbing(apprentice) and Electrical (apprentice))
- State of Texas Notary Certified
Education and Training
other
Timeline
Service Tech/Comfort Advisor
Jon Wayne Service Company
07.2017 - Current
Equipment Operator
NGL
05.2017 - 07.2017
HVAC Tech School
Southern Careers Institute
08.2016 - 05.2017
Bachelor of Science - Kinesiology/Political Science
Angelo State University
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