Richard (Matt) Milburn
Jacobsburg,OH
Summary
With 16 years of experience, including a significant stride at Reco Equipment, I excel in customer relations, enhancing satisfaction through efficient problem-solving. My expertise in BobCat equipment, backed by numerous certifications, and a proactive approach have solidified customer loyalty and expanded our client base. In my 16 years at Reco I have never had a buddy or relative get me a job or promotion. Feel free to ask around management. Through hard work I have earned my way in this company. I have always enjoyed selling things. I work great with people and will push to sell equipment while giving my self the opportunity to make a better living, I love my job as a tech but my body is starting to show the wear of 16 years in this line of work. I know I may lack sales experience, but having worked here i know the last two guys were very green at their start, but quickly worked there way up. I have been around this product line my whole time at Reco. I know the product and how they perform. I would love the chance to prove what I could accomplish.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Field Service Technician
Reco Equipment
09.2009 - Current
- Serviced and repaired many lines of heavy equipment such as Bobcat, Rokbak,Link-Belt, Hitachi,Hyundai,Liebherr and many others.
- Assembled and inspected new equipment and explained operation and routine maintenance protocols to customers.
- Maintained a high level of professionalism in all interactions with customers, consistently receiving positive feedback for exceptional service.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
- Operated hand tools and power equipment according to company safety procedures.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Carry a Class B CDL
Mechanic
Arctic Express
01.2004 - 09.2009
- Inspected and tested equipment to locate worn and damaged parts.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Performed preventative maintenance oil changes and brake jobs to preserve performance and reliability of vehicles.
Education
Associate of Applied Science - Diesel Technology
University of Northwestern Ohio
Lima, OH01.2004
Skills
I have been working on and been around the BobCat Equipment line for 16 years
I have attended many BobCat classes, in person and online
Problem-Solving
Troubleshooting and repair
Positive Attitude
Knowledge of the equipment being sold
Well established with our customers
Familiar with our territory and potential customers
Drive to sell machines and make new customers
Certification
BobCat Certifications are on file. Currently Gold status in BobCat
Timeline
Field Service Technician
Reco Equipment
09.2009 - Current
Mechanic
Arctic Express
01.2004 - 09.2009
BobCat Certifications are on file. Currently Gold status in BobCat
Associate of Applied Science - Diesel Technology
University of Northwestern Ohio
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