Richard Matthew Sandlin
Austin,TX
Summary
Client-focused professional skilled in managing high-value accounts and enhancing client satisfaction through tailored strategies. Expertise in relationship management and strategic planning aligns client needs with organizational goals, driving growth. Strong collaborator who thrives in fast-paced environments, fostering innovation and lasting partnerships.
Overview
11
11
years of professional experience
Work History
Key Account Manager
Octapharma USA
Austin, TX
01.2025 - Current
- Managed and optimized strategic connections with key accounts, focusing on improving customer satisfaction levels
- Developed and maintained strategic relationships with key accounts to enhance customer satisfaction.
- Analyzed account performance data to identify growth opportunities and drive revenue growth initiatives.
- Built and maintained strong client relationships to drive business growth.
- Developed a thorough understanding of key clients' needs and requirements to prepare customized solutions.
- Achieved 71% growth in product sales
- Exceeded 2025 quota achievement expectations
Territory Sales Manager
Medline
Austin, TX
08.2022 - 01.2025
- Exceeded 2023 quota expectations for the year.
- Built relationships with potential clients through strategic cold calls, enhancing lead generation.
- Fostered customer loyalty by resolving issues promptly and effectively, ensuring repeat business.
- Established valuable relationships with potential clients via strategic cold calls.
- Negotiated pricing terms with customers based on their budget requirements.
- Provided product demonstrations, training and technical support for customers.
- Negotiated pricing terms with customers to align with their budget, facilitating successful sales agreements.
- Spearheaded efficient resolutions for wide-ranging customer issues to offer outstanding service and maintain high customer satisfaction.
Account Executive
Verkada
04.2022 - 08.2022
- Cold called and canvassed to develop $1.8 million sales pipeline in first quarter through referrals.
- Prepared quotes for clients to upsell products and renewals, enhancing client engagement.
- Prepared additional quotes for current clients to upsell products and renewals.
- Developed insights into client goals and processes of goals, objectives and processes to meet client business needs.
- Trained clients on product features and updates to secure buy-in.
Account Executive
Stimlabs Regenerative Medicine
Austin, TX
01.2021 - 03.2022
- Marketed amnio treatments across healthcare specialties, enhancing awareness and client engagement.
- Researched prospective clients to identify and directly contact key decision makers, improving outreach effectiveness.
- Assisted healthcare providers and patients in resolving complex issues, ensuring timely and effective solutions.
- Conducted research of prospective clients in order to identify decision makers and contact them directly.
- Assisted healthcare providers and patients with resolving complex issues.
- Facilitated patient identification along with benefit insurance verification.
- Achieved higher sales than expected for 2021, demonstrating strong performance.
Sales Representative
Stryker Endoscopy, Endoscopy Southern Region
12.2018 - 12.2020
- Promoted hospital capital advanced imaging technology for minimally invasive surgery
- Engaged orthopedic, general, OBGYN, plastic, and urology surgical specialties to drive product adoption.
- Managed extensive territory across Al, Fl, MS, and GA, ensuring comprehensive coverage and client engagement.
- Developed targeted strategies to expand service sales, contributing to annual revenue growth.
- Managed large territory covering Al, Fl, MS, and GA
- Achieved sales quota for 2019 by consistently meeting targets.
Sales Representative
Stryker Sports Medicine
04.2018 - 12.2018
- Created strategies to develop and expand sales of services to orthopedic surgeons which resulted in a significant increase in annual sports medicine revenue
- Cold-called leads and closed numerous new sales over several months, enhancing customer base
- Increased sports medicine revenue of knee, shoulder, and hip portfolio by 200%
- 2018 Quota Achiever
- 121% PTQ
- Promoted to Territory Manager -Stryker Endoscopy
Associate Sales Representative
Stryker Endoscopy
07.2017 - 04.2018
- Implemented marketing strategies and techniques that enhanced revenue and improved customer satisfaction.
- Educated hospital operating room staff and surgical specialties on proper use and maintenance of Stryker products.
- Pinpointed new prospects and developed sales strategies that increased profitability for Stryker product lines.
- Promoted to Sales Representative -Stryker Sports Medicine
Onsite Specialist
Stryker Endoscopy
01.2016 - 07.2017
- Managed account inventory and stocked surgical equipment to ensure readiness for procedures
- Facilitated effective communication between surgeons and hospital staff to enhance collaboration
- Helped troubleshoot errors and minimized equipment related disruptions in patient care
- Requested necessary repairs for malfunctioning equipment to ensure operational efficiency and daily preventative maintenance inspections
- Documented case data, managed increasing regulations by offering comprehensive, well documented preventative maintenance solutions
- Promoted to Associate Sales Representative-Stryker Endoscopy
Education
Bachelor of Arts and Sciences - History, English/Literature
The University of Alabama
Tuscaloosa, AL12-2014
Skills
- Key account management
- Sales closing
- Consultative selling
- Client engagement
- Market analysis
- Account penetration
- Value-added selling
- Product positioning
- Sales performance tracking
- Business growth
Accomplishments
2025 Quota Achievement
2023 Quota Achievement
2021 Quota Achievement
Timeline
Key Account Manager
Octapharma USA
01.2025 - Current
Territory Sales Manager
Medline
08.2022 - 01.2025
Account Executive
Verkada
04.2022 - 08.2022
Account Executive
Stimlabs Regenerative Medicine
01.2021 - 03.2022
Sales Representative
Stryker Endoscopy, Endoscopy Southern Region
12.2018 - 12.2020
Sales Representative
Stryker Sports Medicine
04.2018 - 12.2018
Associate Sales Representative
Stryker Endoscopy
07.2017 - 04.2018
Onsite Specialist
Stryker Endoscopy
01.2016 - 07.2017
Bachelor of Arts and Sciences - History, English/Literature
The University of Alabama
References
References available upon request.