Richard Paul Juma
Doha, Baladiyat Ad Dawhah
Summary
Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offering honed competencies in data-entry, database management and scheduling. Motivated Job Title offering valuable contributions in all facets of administrative activities derived from diverse, Number-year background. Recognized for exemplary time management, organization, prioritization and work ethic.
Overview
16
16
years of professional experience
Work History
Security Receptionist
Elite Security Services Deployed@ Monoprix
11.2022 - Current
- Confirmed appointments, communicated with clients, and updated client records.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Resolved customer problems and complaints.
- Welcomed Staff in a warm friendly and professional manner.
- Organized, maintained and updated information in computer databases.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Handled assignments independently with good judgement and critical thinking skills.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Collected Type payments, processed transactions and updated relevant records.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Routed incoming mail and messages to relevant personnel without delay.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Compiled information from files and research to satisfy information requests.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Helped office staff prepare reports and presentations for internal or client-related use.
- Tracked important information in Software spreadsheets and ran reports or generated graphs using data.
Chaplain Assistant
Government of Kenya(Prisons Department)
Nairobi, Kenya
08.2012 - 12.2019
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Worked well in a team setting, providing support and guidance.
Associate Pastor
Alleluia Ministries International
Nairobi, Kenya
12.2020 - 01.2022
- Provided spiritual care through visitation, counseling, and prayer.
- Planned and conducted worship services, wrote sermons, and worked with key church leaders to carry out church mission.
Bible school volunteer Administrator
Emmaus, Presbyterian, AFCM, Lamp&Light
Within Kenya republic , Kenya
08.2012 - 12.2019
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Managed time efficiently in order to complete all tasks within deadlines.
Prison Officer
Government of Kenya
Nairobi , Kenya
08.2007 - 12.2019
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Provided guidance and support to inmates to help reintegrate in society and establish new beginnings.
- Enforced rules and regulations to maintain order among inmates.
Education
Certificate - Police Science
PSTC
Ruiru, Kenya Certificate - Public Relations
Government Training Institute
Nairobi Certificate - Guidance & Counseling, Human Rights.
Medical-Legal Unit
Nairobi Bachelor Of Arts - Divinity
St Paul's University
Nakuru, KenyaDiploma - Theology
AFCM
Kisumu, Kenya 08.2018
Driving License - Truck And Bus Driving
Kericho Driving School.
Nakuru, Kenya 12.2017
Skills
- Route Correspondence
- Computer Proficiency
- Security Investigations
- Administrative Duties
- Safety Violations
- Risk System
- Assigned Site Patrol
- Security Recommendations
- Property Patrol
- Claim Handling
- Call Answering and Routing
- Security Understanding
- Searching Records
- Emergency Situations
- Visitor Screening
- Visitor and Customer Relations
- Security Administration
- Calendar Management
- Access Control Facility
- Digital File Transmission
- Central Control
- Answer Telephone Calls
- Greeting and Seating Clients
- Manage Files
- Personnel Management
- Maintain Security
- Security Operations Management
- Referral Coordination
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The person who says it cannot be done should not interrupt the person who is doing it.
Chinese proverb
Timeline
Security Receptionist
Elite Security Services Deployed@ Monoprix
11.2022 - Current
Associate Pastor
Alleluia Ministries International
12.2020 - 01.2022
Chaplain Assistant
Government of Kenya(Prisons Department)
08.2012 - 12.2019
Bible school volunteer Administrator
Emmaus, Presbyterian, AFCM, Lamp&Light
08.2012 - 12.2019
Prison Officer
Government of Kenya
08.2007 - 12.2019
Certificate - Police Science
PSTC
Certificate - Public Relations
Government Training Institute
Certificate - Guidance & Counseling, Human Rights.
Medical-Legal Unit
Bachelor Of Arts - Divinity
St Paul's University
Diploma - Theology
AFCM
Driving License - Truck And Bus Driving
Kericho Driving School.
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