- Enjoy hobbies that combine physical activity with outdoor exploration.
- Learning new cooking techniques and expanding my culinary skills.
- Food Tourism
- Video Gaming
- Golf
Hi, I’m
Richard (Ricky) Johnson
Rochester,MN
Summary
Capable Patient Relations Specialist or Patient Appointment Service Specialist with solid history in patient relations, ensuring seamless communication between patients and healthcare providers. Proven track record of resolving patient concerns and enhancing overall patient experience. Demonstrated ability to employ empathy and active listening to address patient needs and improve satisfaction.
Overview
16
years of professional experience
Work History
Mayo Clinic
Patient Relations Specialist/Desk Operations Specialist
07.2016 - Current
Job overview
- Help manage and schedule care for C-Suite executives, corporate accounts and benefactors to Mayo
- Delivered support to medical staff in completion of patient paperwork.
- Managed difficult conversations with upset or dissatisfied patients, demonstrating professionalism while working towards an amicable resolution.
- Provided exceptional customer service through active listening and empathetic support during challenging situations.
- Stayed calm under pressure to and successfully dealt with difficult situations.
Hampton Inn and Suites North Rochester
Sales Manager & Front Desk Lead/Manager
12.2013 - 07.2021
Job overview
- Delivered excellent customer service to support company reputation and patron satisfaction.
- Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Enhanced guest satisfaction by providing exceptional customer service and promptly addressing concerns.
- Trained new staff on best practices in customer service, resulting in improved overall performance metrics.
Oak Summit Golf Course
Asst Manager
05.2009 - 05.2017
Job overview
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Supported pro shop operations by effectively managing inventory levels, processing transactions, and assisting customers with merchandise selection.
Education
ROCHESTER COMMUNITY AND TECHNICAL COLLEGEROCHESTER, MN
ROCHESTER JOHN MARSHALL HIGH SCHOOLROCHESTER, MN
High School Diploma
06-2011
Skills
Problem-Solving
Phone and Email Etiquette
Multitasking and Organization
Teamwork and Collaboration
Attention to Detail
Calm and Effective Under Pressure
Interests
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
EPIC
Timeline
Patient Relations Specialist/Desk Operations Specialist
Mayo Clinic
07.2016 - Current
Sales Manager & Front Desk Lead/Manager
Hampton Inn and Suites North Rochester
12.2013 - 07.2021
Asst Manager
Oak Summit Golf Course
05.2009 - 05.2017
ROCHESTER COMMUNITY AND TECHNICAL COLLEGE
ROCHESTER JOHN MARSHALL HIGH SCHOOL
High School Diploma
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