Cassandra Crimley
Pelham,GA
Summary
Dynamic and compassionate healthcare professional with a proven track record at Davita, enhancing patient satisfaction and streamlining care delivery. Skilled in patient education and HIPAA compliance, with a knack for problem-solving and building strong relationships. Demonstrated leadership in training teams and improving operational efficiency.
Capable [Desired Position] with solid history in patient relations, ensuring seamless communication between patients and healthcare providers. Proven track record of resolving patient concerns and enhancing overall patient experience. Demonstrated ability to employ empathy and active listening to address patient needs and improve satisfaction.
Patient relations professional with demonstrated history of successfully managing patient interactions and resolving concerns. Known for fostering collaborative team environment and prioritizing patient satisfaction. Reliable and adaptable, effectively addressing changing needs and ensuring smooth operations. Proficient in conflict resolution and communication, valued for empathy and problem-solving abilities.
Experienced with building strong patient-provider relationships to enhance care satisfaction. Utilizes effective communication and conflict resolution skills to address patient concerns promptly. Track record of fostering positive healthcare environment through empathy and proactive problem-solving.
Overview
9
9
years of professional experience
Work History
Patient Relations Specialist
Cardiovascular Consultants Of South Georgia
11.2023 - Current
- Enhanced patient satisfaction by addressing concerns and providing timely resolutions.
- Collaborated with healthcare providers to ensure optimal patient care and communication.
- Educated patients on available resources, empowering them to make informed decisions about their care options.
- Facilitated the resolution of billing issues by collaborating with financial departments and advocating on behalf of patients when necessary.
- Check patients in and out
- Verify Insurance
- Schedule Appointments
- Schedule Test
Patient Care Technician
Davita
08.2022 - 03.2024
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- weighed patients in and out
- cannulated patients
- monitor patients sites
Cashier/ Team Lead
Walmart
01.2021 - 05.2022
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
- Developed strong relationships with repeat customers through friendly service interactions.
- Trained team members on cash register operation and cash handling.
- Helped customers complete purchases, locate items, and join reward programs.
Assistant Store Manager
Flash Foods
11.2015 - 03.2021
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
Education
High School Diploma -
Pelham High
Pelham05-2012
Skills
- Patient confidentiality
- Professionalism and ethics
- Insurance verification
- Medical terminology
- Appointment scheduling
- Healthcare industry
- Customer service
- Data entry proficiency
- Team leadership
- Multitasking and organization
- Friendly and outgoing
- Problem-solving
- HIPAA compliance
- Customer follow-up
- Verbal and written communication
- Money handling
- Patient check-in
- Patient education
- Registration and admissions
- Electronic health records
- Relationship building
- Phone and email etiquette
- Flexible schedule
- Patient registration
- Conflict resolution
- Policy understanding
- Data entry
- Payment processing
- Insurance billing
- Training coordination
- Information collection
- Records maintenance
- Medical billing
Timeline
Patient Relations Specialist
Cardiovascular Consultants Of South Georgia
11.2023 - Current
Patient Care Technician
Davita
08.2022 - 03.2024
Cashier/ Team Lead
Walmart
01.2021 - 05.2022
Assistant Store Manager
Flash Foods
11.2015 - 03.2021
High School Diploma -
Pelham High
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