Summary
Overview
Work History
Education
Skills
Citizens Award of Valor (Ohio state Sheriffs Association)
Languages
Timeline
Generic

Richard Rozevink

Telford,TN

Summary

Dynamic Nexus Manager at Allied Dispatch Solutions with a proven track record in enhancing customer and driver satisfaction and streamlining operations. Skilled in negotiation and conflict resolution, I have successfully built a nationwide Tow and Roadside repair network, while fostering strong relationships, driving business improvements, and achieving departmental goals through strategic planning and data analysis. Experience in both Freight dispatching and breakdown coordination with a total of 16 years in the heavy duty industry from being a company driver to an owner operator over to the office side of the transportation Industry.

Overview

12
12
years of professional experience

Work History

Nexus Manager

Allied Dispatch Solutions
08.2024 - Current
  • Built a Nationwide Medium and Heavy duty network to satisfy contract with ARI/Holman, At&t Fleet and General Motors
  • Enhanced service provider satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality delivery of roadside assistance leading to a 60 % decrease in service denial and time to dispatch.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Negotiated favorable terms with service providers, cutting operational costs while maintaining quality of service.
  • Fostered partnerships with industry leaders, enhancing company's reputation and creating new business opportunities.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Independent Contractor

Barrett Directline Delivery Service
11.2022 - 06.2024
  • Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
  • Developed and maintained strong working relationships with clients, leading to repeat business and referrals.
  • Identified new business opportunities through networking events, online platforms, or word-of-mouth referrals.
  • Provided exceptional customer service by addressing client concerns promptly and offering solutions that met their needs.
  • Hauled and delivered high value freight and time sensitive freight.
  • Ensured 100% on time delivery of hauled and delivered high value freight and time sensitive freight

Breakdown Coordinator Night Shift Supervisor

Western Express, Inc.
11.2013 - 11.2022
  • Assisted in the development of training programs for new Breakdown Coordinators, enabling faster onboarding and integration into the team.
  • Implemented new tracking systems for breakdown coordination efforts, resulting in improved visibility into ongoing projects and more accurate performance metrics.
  • Facilitated cross-functional collaboration among various departments involved in addressing equipment malfunctions, ensuring seamless execution of coordinated response efforts.
  • Supported continuous improvement initiatives by gathering feedback from both internal teams and external customers regarding breakdown response efforts.
  • Contributed to the development of standard operating procedures for the Breakdown Coordinator role, ensuring consistency in approach and methodology across the team.
  • Developed strong relationships with key stakeholders, including clients, team members, and third-party vendors, ensuring smooth operations in high-pressure situations.
  • Identified opportunities for process improvement within the breakdown coordination function, proposing changes that led to increased productivity and cost savings.
  • Enhanced customer satisfaction through timely dispatch of service personnel and effective allocation of resources for breakdown resolution.
  • Reduced downtime for clients by efficiently prioritizing breakdowns based on criticality and potential impact on business operations.
  • Followed detailed directions from management to complete daily paperwork and computer data entry.
  • Completed daily logs for management review.
  • Reviewed and managed driver Hours of service logs to ensure 100 % DOT compliance.
  • Managed nightshift dispatch and breakdown for a 1500 drivers and 7000 trailers.
  • Increased customer service success rates by quickly resolving issues.
  • Trained and supervised employees on office policies and procedures.
  • Resolved conflicts among team members in a timely manner, promoting a cohesive and efficient working environment.
  • Developed strong communication channels between day and night shifts, facilitating seamless handovers at the beginning and end of each shift.
  • Upheld strict compliance with local, state, and federal regulations governing workplace safety, health, and environmental practices.
  • Troubleshot equipment via telephone to reduce downtime and ensure the appropriate service provider and parts were dispatched in a timely and efficient manner.
  • Enhanced processes by pinpointing bottlenecks and working with supervisor to resolve.

Education

Associate of Science - Nursing

Del Mar College
Corpus Christi, TX

Bachelor of Science - Information Security

American Military University

Skills

  • Customer service
  • Decision-making
  • Documentation and reporting
  • Multitasking
  • Attention to detail
  • Problem-solving
  • Excellent communication
  • Active listening
  • Effective communication

Citizens Award of Valor (Ohio state Sheriffs Association)

Saved a little girl from drowning in 1999 my senior year in High School.

Languages

English
Native or Bilingual

Timeline

Nexus Manager

Allied Dispatch Solutions
08.2024 - Current

Independent Contractor

Barrett Directline Delivery Service
11.2022 - 06.2024

Breakdown Coordinator Night Shift Supervisor

Western Express, Inc.
11.2013 - 11.2022

Associate of Science - Nursing

Del Mar College

Bachelor of Science - Information Security

American Military University

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