Elizabeth Lu
Fort Worth
Summary
Operating Systems: Microsoft Windows Software Knowledge: AACoRN, Sabre, Nexus, VMware, Adobe Lightroom, Adobe Photoshop, Adobe PDF, Microsoft Excel, Microsoft Word, Vegas Pro 14.0, Powerpoint, Audacity, Reallusion Character Creator 3, blender, Gimp.
Summary: Hardworking and reliable problem solver with strong ability in clearing problems and finishing tasks on hand. Willing to learn and actively work in an active environment. Highly organized, proactive and punctual with team-oriented mentality.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
16
16
years of professional experience
Work History
Alpha Tester and Nexus Tester
American Airlines
Fort Worth, TX
02.2025 - 08.2026
- Tested AACoRN Defects, Effective with Sabre, AA.com in testing environment and was one of the first Alpha testers for Nexus.
- Collaborated with cross-functional teams to identify and resolve system defects.
- Mentored junior testers in best practices for test execution and reporting.
- Led initiatives to streamline testing processes, reducing overall testing time.
Specialty I Reservations DFW
American Airlines
Fort Worth, TX
05.2022 - Current
- Worked Office Based Sales for about 6 months and transitioned to IAD in November 2022
- Problem solver, follower to Adherence and worked with all new skills learned as best as possible in the job.
- Resolved customer inquiries and complaints, enhancing overall passenger satisfaction.
- Enhanced company reputation by providing exceptional customer service and support.
Sales Associate
ToysLogic
Concord, CA
02.2016 - 04.2018
- Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
- Assisted in merchandising displays, ensuring products aligned with promotional strategies and seasonal trends.
- Delivered exceptional customer service, fostering positive relationships and enhancing customer satisfaction.
Event Manager / Website Management
ACParadise
Miami, FL, United States
02.2011 - 10.2017
- Planned both small and large events with unique budget, schedule and client demands.
- Recruited trained, and managed teams of volunteers to assist with event operations and logistics.
- Partnered with clients to source event marketing and promotional campaign at trade shows.
- Recruited and hired event staff and coordinated staff scheduling for ample event coverage.
- Liaised between clients and vendors to facilitate correct products and services for event success.
- Conducted regular audits of website functionality, identifying technical issues and coordinating timely resolutions.
Education
Associate of Arts - Liberal Arts - Arts And Humanities
Sacramento City College
Sacramento, CA12-2011
Associate of Science - Social Sciences
Sacramento City College
Sacramento, CA12-2011
High School Diploma - undefined
C.K. McClatchy High School
Sacramento, CA07-2006
Skills
- Fluent in writing, reading and speaking English
- Fluent in speaking and understanding Cantonese
- Basic Math
- Public speaking
- Teamwork
- Planning
- Networking
- Customer service
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Computer skills
Timeline
Alpha Tester and Nexus Tester
American Airlines
02.2025 - 08.2026
Specialty I Reservations DFW
American Airlines
05.2022 - Current
Sales Associate
ToysLogic
02.2016 - 04.2018
Event Manager / Website Management
ACParadise
02.2011 - 10.2017
Associate of Science - Social Sciences
Sacramento City College
High School Diploma - undefined
C.K. McClatchy High School
Associate of Arts - Liberal Arts - Arts And Humanities
Sacramento City College