Summary
Experienced Pharmacy Technician with over two decades of customer-oriented, results-oriented work in specialized areas such as PrEP, HIV, Cancer, Rheumatoid Arthritis, and HCV. During my prior position, I made valuable contributions to team projects and company enhancements by using critical thinking, effective communication, and ensuring compliance with HIPAA regulations. I promoted the significance of maintaining compliance among the LGBTQ Community. I possess a forward-thinking mindset and remain well-informed on the latest advancements in my area. I have shown efficacy and collaboration, showcasing robust decision-making abilities. I get satisfaction from participating in collaborative brainstorming meetings, where I can effectively organize and synchronize efforts towards a shared objective, namely, assisting others within my community.
Overview
23
23
years of professional experience
1
1
Certification
Work History
PrEP Counselor & HIV Tester
Trinitas Regional Medical Center
Elizabeth, NJ
04.2021 - Current
- Enhanced client progress by utilizing evidence-based counseling techniques and individualized treatment plans.
- Improved client satisfaction through consistent communication, empathy, and understanding of their unique challenges.
- Developed and facilitated group therapy sessions for increased social support and skill-building opportunities.
- Collaborated with interdisciplinary teams to provide comprehensive care for clients with complex needs.
- Evaluated program effectiveness by tracking key performance indicators related to client outcomes and satisfaction levels.
- Coordinated referrals between agencies to ensure seamless transitions for clients receiving multiple services.
- Identified and developed client-directed treatment plan to monitor ongoing goal achievement.
- Educated clients about living with HIV, preventing further transmission, benefits and challenges of HIV care and treatment and access to resources.
- Traveled to streets venues to conduct various types of HIV test.
- Coordinated and organized individual group skills building opportunities to foster adherence to medication and identify strategies to improve adherence to health routines.
- Recruited 90% targeted high risk population for testing services by participating in outreach events such as Fairs Hospitals referrals and Elizabeth Department of Health within our community.
- Collected demographic information to accurately complete CDC HIV report forms.
- Collaborated with case managers to assist clients in identifying resources for mental health treatment, substance abuse programs, domestic violence services and housing assistance.
- Conducted scientific-based prevention education sessions with HIV positive individuals through workshops and social marketing activities.
- Performed HIV test and interpreted test results, recording and maintaining test results in State and Federal Data base.
- Distributed condoms to promote use for HIV-infected persons and persons at highest risk of acquiring HIV.
- In charged of over 150 PrEP clients.
- Educated clients about living with HIV, preventing further transmission, benefits and challenges of HIV care and treatment and access to resources.
Pharmacy Technician
St. Michael's Medical Center
03.2003 - Current
- Maintain proper pharmacy and general safety procedures and standards, including department cleanliness
- Deliver U/D carts and fill floor stock orders
- Mixing all type of IV's including Chemotherapy Drugs
- Compound medications for patients and clinics
- Answer and screen phone calls for the staff pharmacist in a friendly, efficient manner
- Accurately record compounded products and prepare appropriate labels
- Maintain proper compliance logs, which includes for refrigerator temperatures and IV hood maintenance.
Pharmacy Liaison
Bergen Specialty Pharmacy
10.2018 - 04.2021
- Oversee daily operations to ensure high levels of productivity
- Assisting clinics in securing prior authorizations
- Became strong advocate for STD HIV prevention
- Maintained regular contact with clients
- Practice specific marketing tools on a daily day basis
- Requested, tracked and obtained pre-authorization from insurance carries within time allotted for medical service
- Contacted insurance carries to verify patients insurance eligibility benefits and requirements
- Provided direct support to Referral Coordinators
- Worked in collaboration with the medical sites to obtain any additional clinical documentation that can be forwarded to insurance carrier
- Worked with client level to understand needs and provide excellent service
- Collect medical histories and general health and lifestyle information from patients
- Working with various hospitals clinics in dispensing prescriptions, serving as a medical team consultant, or specializing in specific drug therapy areas, such as oncology and Infectious Disease Department
- Maintain confidentiality of records relating to clients treatment
- Order and purchase pharmaceutical supplies, medical supplies, or drugs, maintaining stock and storing and handling it properly
- Process medical insurance claims, posting bill amounts and calculating copayments.
Pharmacy Liaison
Rutgers University New Jersey Medical School, Infectious Disease Practice
06.2015 - 09.2018
- Educate prospective clinic patients on how RIDP (Rutgers ID Practice) serves patients to improve their overall care
- Code each diagnosis of services and procedures according to standards
- Worked very closely with the LGTBQ community
- Counsel HIV and PrEP patients on a weekly basis
- Counsels PrEP and HIV clients regarding all aspects of financial assistance through the pharmaceutical companies
- Performed other job related duties as assigned
- Help develop new processes to ensure smooth operations for patient care
- Interpret and enter prescriptions
- Resolve insurance related issues, including prior authorizations and assist patients various with various forms
- Financial assistance and counseling
- Communicate directly with patients Identify case issues and evidence needed, based on analysis of charges, complaints, or allegations of law violations
- Increase patient compliance by following up with them on a monthly basis
- Achieve operational objectives by inputting data, performing adjudication on test claims and preparing action plans for follow-up
- Apply observations and recommendations to operations issues, increased productivity, quality and customer-service standards
- Resolve customer questions, complaints and requests while maintaining HIPAA regulations
- Submit prior authorization with multiple insurance companies wia form, fax, or online Submit Primary Care Physician referrals to doctors offices
- Data entry and market research
- Maintained a level of productivity suitable for the department
- Identify trends, resolves problems; recommend improvements; implement change by actively participating in process improvement Adhere to local, state and federal laws, regulations and statutes
- Initiatives
- Monitor medications compliance/adherence by outbound follow up calls
- Verify patient data and billing information
- Verify accuracy and completeness of information on prescription and refill requests
- Regularly complete paperwork and enter prescription and insurance billing information into patient profiles
- Strictly maintain customer and patient confidentiality
- Precisely process third party prescriptions and manage adjudication review
- Collaborate closely with healthcare professionals to monitor and assess the quality and effectiveness of drugs or drug regimens
- Appropriately resolved customer issues, complaints and questions
- Extended patient engagement with extra counseling and follow-up adherence calls.
Pharmacy Technician
Overlook Medical Center
12.2006 - 12.2015
- Dispensed and delivered patient medications to patients throughout the hospital
- Worked closely with pharmacists and used medication input software to safely and accurately dispense medication
- Answered and screened phone calls for the staff pharmacist in a friendly, efficient manner
- Accurately pulled medications from the shelves for Pyxis replenishment and delivered them to the various patient care areas
- Accurately recorded compounded products and prepared appropriate labels
- Maintained proper compliance logs, which includes, refrigerator temperatures and IV hood maintenance
- Filled departmental requisitions and crash cart medication trays
- Maintained proper storage and security conditions for all drugs
- Labeled all products appropriately, including cautionary and auxiliary labels.
Lead Pharmacy Technician
Southern Hill Medical Center
11.2006 - 07.2007
- Dispensed and delivered patient medications to patients throughout the hospital
- Worked closely with pharmacists and used medication input software to safely and accurately dispense medication
- Efficiently answered multi-line phone and processed high volume of order requests from nurses, doctors and pharmacists
- Accurately pulled medications from the shelves for Pyxis replenishment and delivered them to the various patient care areas
- Accurately recorded compounded products and prepared appropriate labels
- Mixed all types of IV's that included TPN bags as well as chemotherapy medications
- In-charge of floor inspections for the Hospital
- Help senior buyer with purchases for the pharmacy department.
Pharmacy Technician
University Hospital
08.2001 - 06.2005
- Provided friendly customer service at prescription drop-off and pick-up counters
- Filling carts as well as delivering to the units
- Compound medications for patients
- Assisted Pharmacist throughout the day
- Efficiently answered multi-line phone and processed high volume of order requests from nurses, doctors and pharmacists
- Accurately pulled medications from the shelves for Pyxis replenishment and delivered them to the various patient care areas
- Maintained proper compliance logs, which includes refrigerator temperatures and IV hood maintenance
- Filled departmental requisitions and crash cart medication trays.
Education
High School Diploma -
05.1999
Skills
- Risk Assessments Expert
- Referral Services Expert
- Community outreach Expert
- Strong clinical background Experienced
- Excellent telephone etiquette Expert
- Networking with staff Expert
- Assessing needs Expert
- Fluent in English and Spanish Expert
- Treatment access Expert
- Client Tracking Expert
- Client Advocacy
- Client Records Management
- Crisis Intervention
- Mental Health Support
- Care Planning
- Counseling
- Behavior Monitoring
- Client Counseling
- Peer Counseling
- Intervention Planning
- Community Resources Specialist
- Public Speaking Ability
- Bilingual in Spanish and English
- Database Management
- HIPAA
- Treatment Plans
Certification
- Certified Pharmacy Technician (BCPhT) Certified by the Board of Pharmacy (PTCB)
- License: 620107010361681. EXP: 05/31/2026
- Certified in HIPPA; National Patient Safety Goals CPR/BLS/AED
- Registered Pharmacy Technician in the State of New Jersey: 28RW00254000
- Certified by the National Pharmacy Technician Association (NPTA)
- Member of NJSHP (New Jersey Society of Health-System Pharmacists)
- Certified HIV / PrEP Counselor since 2021
Timeline
PrEP Counselor & HIV Tester - Trinitas Regional Medical Center
04.2021 - Current
Pharmacy Liaison - Bergen Specialty Pharmacy
10.2018 - 04.2021
Pharmacy Liaison - Rutgers University New Jersey Medical School, Infectious Disease Practice
06.2015 - 09.2018
Pharmacy Technician - Overlook Medical Center
12.2006 - 12.2015
Lead Pharmacy Technician - Southern Hill Medical Center
11.2006 - 07.2007
Pharmacy Technician - St. Michael's Medical Center
03.2003 - Current
Pharmacy Technician - University Hospital
08.2001 - 06.2005
Escuela Superior De Utuado - High School Diploma,