Susan Gaudioso
Human Services Community Counselor and Tester
Garner,NC
Summary
Driven professional with extensive experience at Wake County Human Services, adept in client counseling and crisis intervention. Excelled in building trustful relationships and enhancing community health practices through innovative counseling and testing initiatives. Demonstrated adaptability by leading COVID-19 operations, showcasing a blend of empathy and client records management proficiency. Achieved significant improvements in client engagement and support.
Overview
19
19
years of professional experience
Work History
HIV/STD Community Counselor and Tester
Wake County Human Services
11.2005 - Current
- Participated in ongoing professional development opportunities to stay current on and best practices.
- Improved community relations by organizing events and offering testing to clients in the community.
- Implemented evidence-based counseling approaches, enhancing treatment effectiveness.
- Delivered information to the community emphasizing the importance of safe sex practices.
- Contributed towards positive organizational culture by actively participating in staff meetings, committees, trainings, and events.
- Connected clients with community service and resource agencies.
- Established trustful relationships with clients through empathic listening skills during one-on-one sessions.
- Primarily focused on incarcerated clients testing at the jail and substance abuse centers.
- Phlebotomist, drawing blood, processing blood and doing pour offs.
- Entered client information into Athena, processed orders.
- Referred clients for treatment as needed also putting in orders for medication as needed.
- Kept monthly reports regarding my sites.
- Participated as team lead for LGBT and evening clinic.
- Participated in COVID operations between April 2020 - -April 2021 acting as Site Commander for two hotel shelters, Manager over several hotels a needed, answered phones at call center, vaccinated, registered clients for vaccinations and tested clients for covid.
- Entering client information into Evaluation Web.
Human Services Technician
Wake County Human Services
09.2005 - 11.2005
- Adhered to strict client confidentiality laws and site-specific procedures to uphold privacy and provide best experience possible.
- Inputted information and obtained quantitative and qualitative data on client details to provide services requested.
- Acted as mandatory reporter of abuse.
- Described procedures, requirements, and benefits to clients and interested parties.
- Maintained confidentiality of client information according to legal and ethical standards, ensuring trust between clients, families, and staff members.
- Conducted assessments and maintained accurate records, to pass on to nutritionist.
- Promoted respectful environment by modeling appropriate behaviors and reinforcing positive interactions among clients.
- Acted as Team lead for last two years of profession.
- Enhanced client satisfaction by providing efficient and empathetic support in addressing their needs.
- Documented client progress and activities in accordance with agency policies and procedures.
- Participated in team meetings as to better assist our clients.
Human Services Technician
Wake County Human Services
06.2005 - 09.2005
- Adhered to strict client confidentiality laws and site-specific procedures to uphold privacy and provide best experience possible.
- Took vitals on patients while in recovery.
- Attended NA and AA meetings with patients as well as facilitating support groups.
- Facilitated recreation time with patients.
- Provided follow up calls with clients who were discharged.
Education
Social Work
NC State
Raleigh NC 08.2018 -
Associate of Applied Science - Human Services
Wake Technical Community College
Raleigh, NC07.2005
Skills
- Professional ethics
- Client Advocacy
- Family Support
- Multicultural Competence
- Empathy Development
- Boundary Setting
- Substance Abuse Counseling
- HIPAA
- Mental Health Support
- Crisis Intervention
- Motivational Interviewing
- Client Needs Assessment
- Behavior Modification
- Client Counseling
- Intake assessments
- Behavior monitoring
- Building rapport
- Client Records Management
- Skilled in intake interviewing
- Case management proficiency
- Reliability
- Active Listening
- Adaptability and Flexibility
- Emotional Support
- Self Motivation
- Documentation And Reporting
Timeline
Social Work
NC State
08.2018 -
HIV/STD Community Counselor and Tester
Wake County Human Services
11.2005 - Current
Human Services Technician
Wake County Human Services
09.2005 - 11.2005
Human Services Technician
Wake County Human Services
06.2005 - 09.2005
Associate of Applied Science - Human Services
Wake Technical Community College
Certification
CCMA
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