Vanessa McCall
Raleigh,NC
Summary
- Dedicated Human Services Professional with detailed knowledge of government practices and skills to provide long-term success for companies and customers. Trained in NCFAST, Microsoft Office and NCWorks. Known for goal-oriented mindset and relationship building
- Authoritative and clear communicator with enthusiastic style and insightful approach.
Overview
9
9
years of professional experience
Work History
Employment Counselor
Wake County Human Services
01.2022 - Current
- Enhance client job search success by providing comprehensive career counseling and resume revisions.
- Manage individual caseloads effectively, ensuring timely follow-ups with clients on their progress.
- Facilitate workshops covering essential topics such as resume writing, interviewing techniques, and job search strategies.
- Spearhead collaborative projects between the Employment Counseling department and other community service providers.
- Collaborate closely with colleagues to address challenging cases and develop innovative solutions for client success.
- Establish partnerships with local employers to enhance job placement opportunities for clients.
Human Services Technician
Wake County Human Services
10.2015 - 01.2022
- Assessed Wake County customers presenting in crisis situations and screen for potential program eligibility
- Processed applications in NCFAST to determine income eligibility for Energy Assistance
- Ensured timely and accurate documentation, in compliance with State and Federal regulations.
- Maintained up-to-date knowledge of federal, state, and local regulations governing income maintenance programs to ensure compliance.
- Maintained 90% or higher accuracy on quarterly audits
Education
Bachelor of Arts- Psychology -
The University of North Carolina at Chapel Hill
Skills
Verbal and Written Communication
Top-Notch Interpersonal Skills
Client Advocacy
Excellent Problem-Solving skills
Superior Customer Service
Critical Thinking
Timeline
Employment Counselor
Wake County Human Services
01.2022 - Current
Human Services Technician
Wake County Human Services
10.2015 - 01.2022
Bachelor of Arts- Psychology -
The University of North Carolina at Chapel Hill
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