RICHELE SMITH
Lee's Summit,MO
Summary
Accomplished Sales Manager offering 15 years of experience developing and maximizing commercial building product sales. Diligent in building and retaining accounts by providing support and attentive service. Expertise in marketing strategies, product promotion, and merchandising to achieve market penetration. Successful record of expanding network connections through persuasive brand imaging.
Overview
37
37
years of professional experience
Work History
NATIONAL SALES DIRECTOR/Commercial Spec Manager
IMI/AMERICAN BATH GROUP
07.2022 - Current
- Growth in sales for a 7-state region by gaining specifications of our products and also bidding projects
- Established strong relationships with key clients for long-term business growth and retention.
- Liaised with marketing and product development departments to maintain brand consistency.
- Championed the adoption of advanced sales tools and technologies to increase productivity and optimize team performance.
- Hunted for new project opportunities in the market to grow sales by seeking out architectural firms and contractors working on commercial projects.
DISTRICT SALES MANAGER
HOHMANN & BARNARD
09.2020 - 07.2022
- Managed a 4-state territory for sales, account management, training, project tracking via Dodge and growing sales of the Hohmann & Barnard products and services
- Growth of a territory from $4 million to $5 million in 2021
- Collaborated closely with other district managers to share best practices and drive overall success of the organization.
- Improved team performance by providing regular coaching, training, and mentoring to sales representatives.
- Increased sales revenue by developing and implementing effective sales strategies for the district.
- Exceeded annual sales targets through strategic planning, territory optimization, and customer relationship building.
ARCHITECTURAL & DESIGN SALES
FORMICA
09.2013 - 09.2020
- Responsible for a 3-state area for account management, sales, new customer development, product presentations, CEUs & training, and project tracking with architecture and interior design firms to increase sales of the Formica brand of products
- Continued growth YOY of an $8 million territory
- Worked with a team of architects to complete complex projects on time, ensuring client satisfaction.
- Actively participated in industry events and professional associations to maintain a strong network within the architectural community.
ACCOUNT MANAGER
MODERN BUSINESS INTERIORS
04.2012 - 09.2013
- Account management and furniture sales for various healthcare and higher education clients to grow sales of the AllSteel furniture line and other commercial furniture products.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
ARCHITECTURE, INTERIOR DESIGN, FURNITURE SALES AND FACILITY MANAGEMENT
BNIM, CDFM(NOW HOK), ACI/BOLAND, BELL|KNOTT & ASSOCIATES
06.1987 - 04.2012
- Various career work at architectural firms; design and project management, sales and project management at furniture dealerships as well as facility management positions
- Successfully managed multiple commercial projects from programming to completed build-out
- Strong technical and building code knowledge of building systems and commercial building products
- Project management and site visits.
- Maintained high levels of customer satisfaction through prompt resolution of issues related to facilities management operations.
- Monitored budgets closely, making adjustments as needed to maintain financial stability while achieving project goals on time.
Education
BFA INTERIOR DESIGN -
IOWA STATE UNIVERSITY
05.1987
Skills
- Strong history in achieving sales goals
- Daily product and CEU presentations to customers
- Technical expertise & product training
- Strong negotiation and organizational skills
- Project tracking with distributor partners and architects and interior designers
- Extensive computer skills in Salesforce, Pipedrive, Qlikview, PPT, Excel, Word
- Territory Management
- Sales Pipeline Management
Activities
I have a passion for helping others volunteering for various groups and organizations. My love of sports and physical activities helps me carry that work ethic into my career as well as keeps me fit and healthy. My work life balance is important and over the years I have learned how to do so and still be extremely successful in my career and yet give back to my community and have time for my family as well.
Timeline
NATIONAL SALES DIRECTOR/Commercial Spec Manager
IMI/AMERICAN BATH GROUP
07.2022 - Current
DISTRICT SALES MANAGER
HOHMANN & BARNARD
09.2020 - 07.2022
ARCHITECTURAL & DESIGN SALES
FORMICA
09.2013 - 09.2020
ACCOUNT MANAGER
MODERN BUSINESS INTERIORS
04.2012 - 09.2013
ARCHITECTURE, INTERIOR DESIGN, FURNITURE SALES AND FACILITY MANAGEMENT
BNIM, CDFM(NOW HOK), ACI/BOLAND, BELL|KNOTT & ASSOCIATES
06.1987 - 04.2012
BFA INTERIOR DESIGN -
IOWA STATE UNIVERSITY
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