Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Richelieu Herrera

Smyrna,TN

Summary

Competent stock professional adept at managing grocery products with speed and skill. Familiar with using hand trucks, pallet jacks and forklifts. Excellent multitasking, organizational and listening abilities.

Overview

7
7
years of professional experience

Work History

Transportation Associate

Amazon
Nashville, TN
07.2023 - Current
  • Assisted in the development of transportation plans to ensure efficient delivery of goods and services.
  • Utilized GPS systems to track vehicle movements in real-time and provide updates on estimated arrival times.
  • Managed unexpected emergencies and route changes with calm and professionalism.
  • Obtained signatures needed to complete and process paperwork.
  • Added fluids, checked tires and kept interior and exterior spotless as part of vehicle upkeep.
  • Demonstrated flexibility and adaptability, responding to unexpected changes in transport schedules or routes.
  • Conducted daily DOT pre-trip inspections according to set checklist.
  • Doubles/Triples, Tanker and Hazmat endorsement

Warehouse Associate

Amazon
Lebanon, TN
09.2020 - Current
  • Moved boxes, containers and pallets with special-purpose equipment to meet demanding production targets.
  • Used pallet jacks to move items to and from warehouse locations.
  • Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.
  • Received deliveries, scanned packages and updated orders in internal database.
  • Examined packages and goods for damage and notified vendors of replacement needs.
  • Identified safety hazards and notified management to determine proper resolution of issues.
  • Compiled, sorted, and filed records of product orders, business transactions, and other activities.
  • Loaded trucks for outbound orders and unloaded trucks for inbound orders.
  • Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.

Lube Technician

Action Nissan
Nashville, TN
02.2020 - 08.2020
  • Kept shop area neat and clean by removing debris and safely disposing of used oil.
  • Drained motor oil, changed oil filters and greased chassis fittings.
  • Rotated tires and checked brakes on vehicles.
  • Performed automotive preventive maintenance and inspected tires.
  • Replaced cabin, fuel, air and oil filters and tested vehicle horn and lights.
  • Checked fluids and maintenance-related parts and topped off or replaced.
  • Checked tire pressure and performed tire repairs, installations and maintenance tasks.
  • Adjusted tire pressure on vehicles and warned customers of leaks and tire damage.
  • Maintained tools, test equipment and materials, keeping work areas organized.
  • Performed complete vehicle maintenance inspections and tapped off fluid levels.
  • Communicated with customers regarding status of service work and estimated timeframe for completion.
  • Installed batteries, shock absorbers and exhaust systems.
  • Reviewed completed work and road-tested vehicles.
  • Diagnosed and repaired basic automotive issues for brakes, alignments, suspensions, cooling and electrical systems.

Customer Service Associate

Publix
Brentwood, TN
10.2017 - 02.2020
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Educated customers on special pricing opportunities and company offerings.
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Addressed inquiries, resolved customer issues and managed customer relations.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.
  • Trained new hires on products and services, best practices and protocols to reduce process gaps.

Education

Some College (No Degree) -

Nashville State Community College
Nashville, TN

Some College (No Degree) - Commercial Drivers License

160 Driving Academy
Nashville, TN

Skills

  • Data Entry
  • Teamwork and Collaboration
  • Safety Procedures
  • Heavy Lifting
  • Verbal and Written Communication
  • Critical Care
  • Route Planning
  • Customer Service
  • Medical Documentation

Languages

English
Native/ Bilingual
Spanish
Full Professional

Timeline

Transportation Associate

Amazon
07.2023 - Current

Warehouse Associate

Amazon
09.2020 - Current

Lube Technician

Action Nissan
02.2020 - 08.2020

Customer Service Associate

Publix
10.2017 - 02.2020

Some College (No Degree) -

Nashville State Community College

Some College (No Degree) - Commercial Drivers License

160 Driving Academy

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Richelieu Herrera