Richelle Gillespie
Lakemoor,IL
Summary
Committed and hardworking manger with 4 years of experience directing food service. Well-rounded leader with talent for supervising employees and growing sales. Swift problem solver with quick and effective solutions to wide array of issues. Ambitious Catering Manager with 3 years of experience leading efficient and profitable service teams. Successful at meeting client needs while increasing revenue by driving sales. Committed to top-tier customer service and upholding professional, approachable attitude.
Overview
10
10
years of professional experience
Work History
Catering Manger
Cafe Zupas
01.2022 - Current
- Successfully managed a diverse range of events including weddings, corporate functions, and special occasions, consistently exceeding client expectations.
- Handled catering scheduling
- Managed high-quality food preparation and presentation, ensuring consistent client satisfaction.
- Proactively addressed any issues or concerns from clients or staff members promptly and professionally resolved them.
- Achieved increased client retention rates by providing exceptional customer service throughout the event planning process.
Manager
Cafe Zupas
12.2021 - 01.2022
- Trained new employees
- Resolved issues to make clients happy
- Tracked the Revenue and food cost
- Handled any issues that arose in the workplace.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Cashier
Yogurtland
03.2017 - 06.2017
- Machine maintenance and cleanliness
- Maintaining store presentation
- Handled cash register and all transactions
- Dealt with customer complaints.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Barista
Barnes and Noble
07.2014 - 07.2015
- Made drinks and worked the cash register
- Placed weekly orders and managed budget
- Helped train new people
- Maintained a positive and calm attitude
- Kept cafe clean and organized.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
Education
Associate of Science in Baking and Pastry -
The Art Institute
North Hollywood, CA01.2018
Diploma -
Grant Community High School
Fox lake, IL01.2014
Skills
- Leadership Experience
- Computer Proficiency
- Organizational Know-how
- Team Leadership
- Problem-solving abilities
- Sales Promotion
- Food Safety
- Revenue Growth
- Lead prospecting
- Food presentation
- Portion Control
- ServSafe Manager
- Problem-Solving
References
- Upon request
Timeline
Catering Manger
Cafe Zupas
01.2022 - Current
Manager
Cafe Zupas
12.2021 - 01.2022
Cashier
Yogurtland
03.2017 - 06.2017
Barista
Barnes and Noble
07.2014 - 07.2015
Associate of Science in Baking and Pastry -
The Art Institute
Diploma -
Grant Community High School
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