Richelle Grimm
Lancaster
Summary
Compassionate veterinary assistant skilled in vaccination administration and medication dispensing. Proven ability to collaborate effectively with team members to enhance pet health and client satisfaction.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Front Desk/Customer Support Specialist
Far From Stock
Junction
09.2024 - Current
- Assisted customers with inquiries, delivering accurate product information to address needs.
- Collaborated with team members to develop and implement strategies, boosting customer satisfaction.
- Maintained up-to-date knowledge of company products, services, policies, and procedures.
- Responded to customer emails and phone calls promptly and professionally, ensuring a positive experience.
Veterinary Assistant
Masterson's Veterinary Clinic
Somerset
03.2020 - 10.2025
- Educated pet owners on health and wellness practices to enhance pet care and compliance.
- Gathered specimens such as urine, blood and fecal samples for laboratory analysis.
- Supported customer service by effectively addressing client inquiries to improve client satisfaction.
- Administered vaccinations, medications and treatments as prescribed by the veterinarian.
- Dispensed medications orally or topically as prescribed by the veterinarian.
- Operated x-ray equipment to produce images of body tissues, organs, bones or other areas as requested by the veterinarian.
Kennel Technician
Masterson's Veterinary Clinic
Somerset
12.2018 - 03.2020
- Fed and monitored dogs and cats, ensuring proper nutrition and hydration.
- Observed animal behavior, reporting any signs of distress or illness to staff.
- Cleaned and sanitized kennels, ensuring safe and healthy environment for animals.
- Managed supply inventory, ensuring timely restocking of food and cleaning materials to support animal care.
- Communicated with pet owners about their animals' care and needs, fostering trust and transparency.
Education
High School Diploma -
Fairfield Union High School
Lancaster, OH05-2011
Some College (No Degree) - Veterinary Technician
Ashworth College
Norcross, GASkills
- Vaccination administration
- Medication dispensing
- Attention to detail
- Sample collection
- Medical record-keeping
- Reception duties
Certification
Notary Public, 2025
Timeline
Front Desk/Customer Support Specialist
Far From Stock
09.2024 - Current
Veterinary Assistant
Masterson's Veterinary Clinic
03.2020 - 10.2025
Kennel Technician
Masterson's Veterinary Clinic
12.2018 - 03.2020
High School Diploma -
Fairfield Union High School
Some College (No Degree) - Veterinary Technician
Ashworth College