Summary
Overview
Work History
Education
Skills
Timeline
Generic

Richelle Kutchik

Aurora,IL

Summary

Accomplished Data Analyst with 5 years of experience within Supply Chain and Logistics. Areas of expertise include collaborative leadership, customer service, project management, and data entry and analysis. Strives to produce quality solutions and results for all projects, initiatives and core workflow that is delegated.

Overview

6
6
years of professional experience

Work History

Supplier Analyst

KeHE Distributors
05.2022 - Current
  • Supports overall optimization of KeHE's supplier onboarding relations and supplier freight costs.
  • Provides solutions and customer service through ticket reporting application and maintains necessary service level agreement metrics.
  • Reviews existing supplier freight costs and provides cost-benefit opportunities to streamline shared freight operations,
  • Provides additional freight cost solutions to maintain current retail partnerships, as well as gain new partnerships.
  • Executes a variety of project-based work, reports and meetings to support new team and department initiatives,

Domestic and International Customer Service Rep.

Nazdar Ink Technologies
04.2019 - 04.2022
  • Maintains business relationships with clients by processing client inquiries, purchase orders and providing excellent customer service.
  • Assesses production lead times and ensures purchase orders are shipped in a timely manner in order to meet necessary deadlines.
  • Coordinates imports and exports of goods for specific key accounts and provides additional shipping documentation for domestic and international shipments.
  • Communicates with several departments within the company in order to resolve conflicts and deliver seamless support to customers.

Customer Service Representative (Contract)

Thermo Fisher Scientific
10.2020 - 01.2021
  • Uses multiple computer order entry software programs to process purchase orders and ensures orders are carried out and shipped in a timely manner.
  • Provides thorough customer service by updating clients on purchase order information, product pricing, delivery dates and anticipated shipping delays.

Customer Service Rep. and RGA Authorizer

Rockwell Collins
07.2018 - 01.2019
  • Runs weekly shipping reports and executes weekly meetings with domestic and international clients, to provide updates and solutions for pending shipments.
  • Resolves or escalates customer conflicts such as warranty issues, canceled orders, returned damaged goods and late shipments.
  • Discusses escalated product issues with quality and engineering team, planning and purchasing team, as well as the shipping lane, in order to resolve product issues and meet necessary deadlines.

Customer Service Associate

Farmers Insurance Company
10.2017 - 07.2018
  • Responds to inquiries in an inbound call center format.
  • Ensures delivery of excellent customer service by guiding clients through claims process.
  • Handles minor, non-questionable liability claims and maintains active adjusters license for required states.

Education

Bachelor of Science - Fashion Merchandising And International Business

Pittsburg State University
Pittsburg, KS
05.2015

Skills

  • Leadership and Collaborative
  • Critical and Investigative Thinking
  • Organization and Time Management
  • Customer Service and Project Management
  • Interpersonal and Adaptability
  • Data Entry and Analysis

Timeline

Supplier Analyst

KeHE Distributors
05.2022 - Current

Customer Service Representative (Contract)

Thermo Fisher Scientific
10.2020 - 01.2021

Domestic and International Customer Service Rep.

Nazdar Ink Technologies
04.2019 - 04.2022

Customer Service Rep. and RGA Authorizer

Rockwell Collins
07.2018 - 01.2019

Customer Service Associate

Farmers Insurance Company
10.2017 - 07.2018

Bachelor of Science - Fashion Merchandising And International Business

Pittsburg State University

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Richelle Kutchik