Richelle Longenecker
Strasburg,PA
Summary
Seasoned Driver with a proven track record at Country Line Builders LLC, demonstrating exceptional communication and customer service skills. Expert in navigational systems and GPS, ensuring timely and safe delivery under varying conditions. Excelled in fostering customer relationships and resolving complaints, significantly enhancing customer satisfaction.Skilled in vehicle maintenance and safety compliance, contributing to a zero-accident record.
Overview
18
18
years of professional experience
Work History
Driver
Country Line Builders LLC
06.2022 - Current
- Displayed very good communication and customer service skills.
- Exhibited good attendance, work habits, and willingness to learn job functions.
- Followed workplace and on-truck safety guidelines and regulations to prevent accidents and mishaps.
- Monitored traffic conditions to proactively suggest reroutes to avoid delays.
- Last minute work.
Server
Darden Restaurant Group
03.2009 - 03.2020
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Served food and beverages promptly with focused attention to customer needs.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Checked guests' identification before serving alcoholic beverages.
Customer Service Representative
The Jay Group
01.2007 - 02.2009
- Responded to customer requests for products, services, and company information.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Processed customer service orders promptly to increase customer satisfaction.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
Dental Assisting - Medical Assisting
Willow Street CTC
Willow Street, PA06.2009
Desktop Publishing And Digital Imaging - Computer Graphics
Brownstown CTC
Brownstown, PA06.2002
Associate Of General Studies - General
Lampeter-Strasburg Senior High School
Lampeter, PA06.2002
Skills
- DOT Compliance
- Vehicle Maintenance
- Materials Transport
- Passenger transportation
- Vehicle Inspection
- Navigational Systems and GPS
- Flexible Schedule
- Safe Driving Practices
- Inclement weather driving
- Traffic Law Observation
- Defensive Driving
- GPS and route planning
- Punctuality
- Punctual and Reliable
- Problem-Solving
- Valid Driver's License
- Confidentiality understanding
- Time Management
- City and non-city driving
- 5ton vehicles expertise
- 20’ Trailer operation
- 35’ RV operation
Timeline
Driver
Country Line Builders LLC
06.2022 - Current
Server
Darden Restaurant Group
03.2009 - 03.2020
Customer Service Representative
The Jay Group
01.2007 - 02.2009
Dental Assisting - Medical Assisting
Willow Street CTC
Desktop Publishing And Digital Imaging - Computer Graphics
Brownstown CTC
Associate Of General Studies - General
Lampeter-Strasburg Senior High School
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