Richelle Mendiola
Joint Base MDL,NJ
Summary
I am a very hardworking and highly motivated individual seeking employment in customer support or management. I have strong customer service skills and always make customers feel welcomed and appreciated. Breaks in employment include military relocation.
Overview
14
14
years of professional experience
Work History
Customer Care Representative
Transamerica Life Insurance Company
03.2023 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Navigated multiple computer systems and applications to find information.
- Streamlined call response times for improved customer experience through effective communication techniques.
- Contributed to team success, consistently achieving call center performance metrics.
- Participated in training sessions for new hires, sharing insights on best practices in customer service excellence.
Sales Manager
Carters
05.2022 - Current
- Leads a team of 8-10 associates while working under the store and assistant manager
- Tracks sales goals and trends weekly, monthly, quarterly, and yearly
- Completely weekly audits for price accuracy and daily audits for inventory control
- Provides excellent customer service to all customers.
Style Consultant
Target
10.2019 - 12.2020
- Worked directly under team leaders to complete tasks for the day/week/month
- Remerchandised to create a more aesthetic appearance
- Was training to become a team lead, so helped create team members schedules and give direction as needed.
Assistant Manager
Gymboree
08.2016 - 10.2018
- Managed a group of 10 store associates to complete any job task handed down from corporate
- Made schedule and schedule changes as necessary
- Stocked and maintained inventory, and when needed remerchandised to make area look full and stocked.
US Navy
11.2010 - 11.2014
- Led a team of 15+ Sailors to accurately and timely complete maintenance tasks
- Supervised Sailors on board a US Navy aircraft carrier under stressful conditions.
Education
High School Diploma -
Scranton High School
Scranton, PA06.2010
Skills
- Strong customer service skills
- Motivated and very hard working
- Merchandising
- Sales
- Guest Services
- Assistant Manager Experience
- Retail Sales
- Cash Handling
- Cashiering
- Retail Management
- Military Experience
- Planograms
- Supervising Experience
- Leadership
- Communication Skills
- Pricing
- Inventory Control
- Organizational Skills
- Time Management
- Administrative Experience
- Microsoft Word
- Management
- Upselling
- Store Management Experience
- Loss Prevention
- Payroll
- POS
- Sales Management
Military Service
United States Navy, United States, E4, 11/10, 11/14, Led a team of 15+ Sailors to accurately and timely complete maintenance tasks., Supervised Sailors on board a US Navy aircraft carrier under stressful conditions., Navy and Marine Corps Achievement Medal
Personal Information
Authorized To Work: US
Timeline
Customer Care Representative
Transamerica Life Insurance Company
03.2023 - Current
Sales Manager
Carters
05.2022 - Current
Style Consultant
Target
10.2019 - 12.2020
Assistant Manager
Gymboree
08.2016 - 10.2018
US Navy
11.2010 - 11.2014
High School Diploma -
Scranton High School
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