Richelle Talley
Blackstone,VA
Summary
Results-driven shop manager with over 3 years of experience in retail management. Demonstrated success in increasing sales revenue, improving customer satisfaction, and optimizing operational efficiency. Strong leadership skills that enable effective team training and motivation. Expertise in inventory management, visual merchandising, and implementing sales strategies. Proven track record of increasing profits, reducing costs, and transforming customer service in one store. Customer-centric individual with excellent relationship building and communication skills. Committed to overseeing all aspects of operations, including planning and purchasing.
Overview
7
7
years of professional experience
Work History
Shop Manager
Spainville Store and Garage
09.2017 - Current
- Managed daily operations of the shop, including inventory management, sales tracking, and staff scheduling
- Implemented effective sales strategies resulting in a 15% increase in monthly revenue
- Provided exceptional customer service, resolving customer complaints and ensuring customer satisfaction
- Trained and supervised a team of 10 sales associates, improving overall staff performance and productivity
- Developed and implemented procedures for the efficient operation of the shop
- Conducted regular stock takes to ensure accurate inventory records
- Maintained high standards of customer service throughout the store
- Monitored staff performance and provided feedback and guidance as necessary
- Oversaw the recruitment, training and development of new staff members
- Responded to customer inquiries in a timely manner
- Managed daily operations including opening and closing procedures, cash handling and banking activities
- Worked with Napa Tracs software
- Utilize this system on a daily basis
- 6 years of call center experience
Education
Some College (No Degree) - Bachelor’s in Cybersecurity
Regent University
Virginia Beach, VASkills
- Team Management
- Sales and Marketing
- Inventory Management
- Customer Service
- Visual Merchandising
- Problem Solving
- Communication
- Time Management
- Employee Scheduling
- Point of Sale Systems
- Invoicing
- Employee Management
- Call center experience
- Ability to learn new software
Timeline
Shop Manager
Spainville Store and Garage
09.2017 - Current
Some College (No Degree) - Bachelor’s in Cybersecurity
Regent University
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