Richelle Watson
Rock Falls,IL
Summary
Asset protection and operations professional with a strong background in team leadership, safety compliance, and quality control. Brings hands-on experience writing detailed reports, investigating defects, and improving processes through root cause analysis. Known for training and mentoring associates, supporting safe work practices, and helping teams meet quality and performance goals.
Overview
1
1
Certification
33
33
years of professional experience
Work History
Asset Protection Associate
Walmart DC 7024
Sterling, IL
09.2014 - Current
- Protect associates from criminal activity.
- Monitor DC and DC property for safety and security.
- Develop and implement safety procedures.
- Documented 100+ reports detailing activities and outcomes to enhance operational transparency.
- Investigate customer complaints and take corrective action.
- Conducted inspections for food safety compliance.
- Executed inspections to verify USDA compliance.
- Participate in safety team meetings to review progress and results, offering ideas and suggestions for improvement.
- Communicate with production team members about quality issues.
- Perform root cause analysis to identify and resolve defects, improving quality standards and reducing injuries.
- Trained and mentored 25+ new production associates, fostering a knowledgeable and skilled workforce.
- Evaluated product quality for functionality, appearance, and specifications to ensure compliance with standards.
Veterinary Practice Manager
Countryside Veterinary Clinic
01.1994 - 10.2014
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to 19 employees and 7 doctors.
- Spearheaded and implemented projects expanding engagement scope, enhancing clinic operations.
- Developed policies and procedures for effective clinic management.
- Established and maintained communication with 19 staff, 7 doctors, and community organizations, fostering collaboration for high-quality patient care.
- Defined testing protocols, quality assurance initiatives and clinic policies and procedures.
- Discussed medical histories with hundreds of patients in effort to provide the most effective medical advice.
- Created customized care plans with hospital staff, addressing individual needs of hundreds of families.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and doctors for continued compliance with associated regulations.
- Maintained OSHA compliance to promote a safe working environment.
Education
Associate of Science - Business
Sophia
Online12-2027
Skills
- Safety management
- Safety compliance
- Daily quality assessments
- 12 years in asset protection
- Precision in tasks
- Conflict mediation
- Goal setting, decision-making, time management, inventory management, computer skills
- Team training
- Enhances team performance by supporting colleagues
- Proficient in managing difficult interactions through effective communication
- Models the Walmart values to support and foster our culture
- Maintains the highest standards of integrity, ethics and compliance by being self-aware , honest, fair and transparent
Certification
- Certified First Aid Member of SIRT team
- Member of Fire Brigade
- Active member of safety team
- T4 Trainer
Timeline
Asset Protection Associate
Walmart DC 7024
09.2014 - Current
Veterinary Practice Manager
Countryside Veterinary Clinic
01.1994 - 10.2014
Associate of Science - Business
Sophia