Tess Richey
SERVPRO of Bartlesville/Miami
12
years of professional experience
Associate Account Manager managing a portfolio of commercial and industrial customers across an assigned territory. Drives customer retention, contract re-signs, and pricing discussions while expanding penetration across waste and recycling solutions. Uses Salesforce CRM and cross-functional coordination to resolve service issues, document account activity, and support profitability.
Work History
Sales Specialist
1 Year- Build trusted client relationships through consistent communication and responsive account support.
- Develop tailored sales recommendations based on customer needs, service goals, and budget considerations.
- Maintain accurate pipeline updates, activity notes, and customer records in CRM systems.
- Coordinate with internal teams to resolve service concerns and support timely account follow-through.
Marketing & Construction Project Coordinator
3 Years 2 Months- Coordinated project schedules and ensured timely completion of construction tasks.
- Managed communication between subcontractors, vendors, and clients to facilitate smooth operations.
- Oversaw compliance with safety regulations and industry standards on all job sites.
- Developed and maintained project documentation, including contracts and change orders.
- Implemented process improvements that enhanced workflow efficiency across multiple projects.
- Led regular team meetings to review progress and address potential issues proactively.
- Managed commercial construction projects by working effectively with general contractors, subcontractors, engineers and architects.
- Held construction progress and regular status meetings with project team.
Associate Account Manager
6 Months- Proactively manage and retain a portfolio of commercial and industrial customers within an assigned territory
- Build and maintain long-term customer relationships to drive loyalty and retention
- Increase customer penetration by selling the full suite of Republic Services waste and recycling solutions
- Conduct contract re-signs and pricing discussions to extend customer relationships and improve profitability
- Respond to cancellation requests in alignment with established escalation and retention policies
- Communicate company pricing initiatives while minimizing customer credits and rate restrictions
- Utilize Salesforce daily to document calls, meetings, proposals, and customer communications
- Partner with operations and customer service teams to resolve service issues and ensure customer satisfaction
- Regularly review account performance, retention metrics, and progress toward goals
- Managed client accounts, fostering strong relationships to enhance customer satisfaction.
- Developed strategic plans to optimize service delivery and operational efficiency.
- Analyzed account performance data, providing insights to drive strategic improvements.
Owner
3 Years 5 Months- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Evaluated insurance claims to determine validity and compliance with policy terms.
- Collaborated with clients and stakeholders to gather necessary documentation for claim processing.
Data Entry Specialist
1 Year 7 Months- Actively managed database systems to proactively resolve issues and maintain server functionality
- Implemented database designs and data models to ensure accuracy and efficiency
- Identified and reported data entry errors to relevant departments for resolution
- Maintained accurate records by reviewing and updating client correspondence files and database information
- Collaborated with team members to ensure optimal quality levels and prevent critical errors
- Utilized ClientLink to manage and track client relationships and input sales opportunities for pipeline
- Attended internal and external meetings and training sessions to stay updated on industry trends and best practices
Paralegal
5 Years 10 Months- Conducted legal research to support case preparation and documentation.
- Managed case files, maintaining organization and accessibility for legal teams.
- Conducted title searches and examined property records to ensure clear titles for clients.
- Drafted legal documents including contracts, agreements, and disclosures for real estate transactions.
- Assisted attorneys in preparing cases by organizing evidence and maintaining case files.
- Coordinated closings, facilitated communication between parties, and ensured compliance with regulations.
Education
Bachelor's Degree
(In Progress)
Skills
Account Management & Customer Retention
B2B Sales & Solution-Based Selling
Salesforce CRM & Reporting
Contract Negotiation & Renewals
Pricing & Cancellation Management
Territory Development
Cross-Functional Collaboration
Strong Written & Verbal Communication
Timeline
Sales Specialist
Boomer/Enviracore Services
11.2025 - CurrentRead More
Associate Account Manager
Republic Services
05.2025 - 11.2025Read More
Marketing & Construction Project Coordinator
SERVPRO of Bartlesville/Miami
09.2023 - CurrentRead More
Data Entry Specialist
BNY Mellon
02.2022 - 09.2023Read More
Owner
Richey Roofing & Construction
09.2020 - 02.2024Read More
Paralegal
Ambler & Conatser
02.2015 - 12.2020Read More
Northeastern State University
Bachelor's Degree
Read More