Summary
Work History
Education
Skills
Websites
Timeline
Generic

Richard Hudack

Milford

Summary

Bringing extensive experience in business development and technical support within telecommunications, adept at optimizing network performance and resolving complex issues. Demonstrated leadership in supervising teams while driving process improvements that enhance service quality and customer satisfaction.

Work History

Network Engineer

Verizon Wireless
Branchburg
  • Support contractors with network builds and upgrades as well as troubleshooting network related issues on Nokia and Samsung 4G and 5G platforms.
  • Completed optimization, troubleshooting, and maintenance of network systems and applications to identify overall system availability and performance.
  • Analyze network coverage to find gaps, make recommendations to improve coverage, and help to implement those recommendations.
  • Performed triage, fault isolation, and remediation of network issues.

Network - System Performance

Verizon Wireless
Warren
  • Optimize the network using traditional means.
  • Investigate and resolve customer complaints regarding service.
  • Examine performance metrics (i.e. dropped calls, throughput rates) and data to determine what issues are most impactful.
  • Conduct drive testing/field visits to resolve customer complaints and improve areas of coverage.

Supervisor - Network Repair

Verizon Wireless
Bedminster
  • Supervisor - NRB is responsible for supervising, leading, and motivating Wireless Data Technicians while maintaining superior technical support levels.
  • Other responsibilities include recognizing and recommending business process improvements necessary to implement transmission of wireless data for all Verizon Wireless services and product offerings (Circuit Switch, CDMA, and CDPD); developing process improvements to increase the efficiency of the Wireless Data Support Center.

Marketing Manager

Verizon Wireless
Warren
  • Support all Sales channel needs pertaining to collateral and merchandising across all US markets.
  • Oversee production schedule for promotional launches.
  • Manage fulfillment warehouse.
  • Coordinated fulfillment to Verizon owned stores as well as Indirect locations.

Corporate Account Manager

Verizon Wireless
Warren
  • Manage several corporate accounts such as Lucent, Pfizer, IEEE, as well as prospecting new business in the corporate market.
  • Rookie of the 4th Quarter in 1999.
  • Consistently exceeded goals.
  • 294% Quota in 1999.
  • 140% Quota in 2000.
  • Trained new Account Executives.

Education

Some College (No Degree) -

WCC
Warren, New Jersey

Skills

  • Network troubleshooting
  • System optimization
  • Performance analysis
  • Fault isolation
  • Data transmission
  • Customer relationship management

Websites

Timeline

Network Engineer

Verizon Wireless

Network - System Performance

Verizon Wireless

Supervisor - Network Repair

Verizon Wireless

Marketing Manager

Verizon Wireless

Corporate Account Manager

Verizon Wireless

Some College (No Degree) -

WCC

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Richard Hudack