Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Richie Adkins

Lewis Center,OH

Summary

Driven professional that believes the key to excellent customer service is through a talented workforce. Proven developer of others, I possess the skill set to motivate by connecting employee and operational goals. Broad thinking and budget conscious, I strive for creative ways to meet company objectives. Strong relationship builder that understands cross-functional impact and how to create buy-in.

Overview

6
6
years of professional experience

Work History

Supervisor (1st Line) - Life Underwriting

State Farm
Lewis Center, OH
08.2022 - Current
  • Evaluate daily status objectives, distribute underwriters accordingly.
  • Encourage underwriters to set personal goals and aid in their achievement, taking time to celebrate the wins.
  • Identify efficiency opportunities and act toward resolution.

Superintendent (2nd Line) - Health/Life UND Asst

State Farm
Lewis Center, OH
03.2021 - 07.2022
  • Create staffing recommendations within work volume and budgetary constraints.
  • Network across various departments regarding process changes to ensure consistent communication to all impacted areas.
  • Inspire supervisors to motivate their teams through regular meetings (typically virtual), camaraderie exercises, and crucial conversations.

Supervisor (1st Line) - Life Underwriting Asst

State Farm
Lewis Center, OH
09.2020 - 02.2021
  • Develop underwriting assistants in their acumen through sharing broad impacts/importance of their work.
  • Partner with associates to create plans that allowed them to be the best versions of themselves as professionals.
  • Coordinated with Team Leads to seek their suggested improvement ideas; implemented focused strategy that created seamless experience.

Supervisor (1st Line) - Life/Health Response Cntr

State Farm
New Albany, OH
01.2016 - 08.2020
  • Utilized established data to identify trends in employee behavior; shared in transparent fashion with associates to assist in performance.
  • Engaged in cross-functional efforts to create higher levels of customer service for our agents and policyholders.
  • High success rate in developing associates into their desired career paths.

Education

Bachelor of Science - Marketing

The Ohio State University
Columbus, OH
12.2006

Skills

  • Top ten skills as identified by Korn Ferry:
  • Collaborates
  • Builds Networks
  • Demonstrates Self-Awareness
  • Interpersonal Savvy
  • Self-Development
  • Instills Trust
  • Communicates Effectively
  • Values Differences
  • Action Oriented
  • Manages Conflict

Certification

  • FLMI (Fellow, Life Management Institutes) - LOMA - 2014
  • CLU (Chartered Life Underwriter) - The American College - 2015
  • CPCU (Chartered Property Casualty Underwriter) - The Institutes - 2016

Timeline

Supervisor (1st Line) - Life Underwriting

State Farm
08.2022 - Current

Superintendent (2nd Line) - Health/Life UND Asst

State Farm
03.2021 - 07.2022

Supervisor (1st Line) - Life Underwriting Asst

State Farm
09.2020 - 02.2021

Supervisor (1st Line) - Life/Health Response Cntr

State Farm
01.2016 - 08.2020

Bachelor of Science - Marketing

The Ohio State University

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Richie Adkins