Richie Gowens

• Developed strong relationships with local community resources to provide additional support services for residents in need.
• Improved residents'' recovery success rates by implementing individualized care plans and monitoring progress.
• Ensured compliance with state regulations by diligently reviewing documentation, attending mandatory training sessions, and performing self-audits regularly.
• Assisted residents in creating personalized aftercare plans to maintain long-term sobriety upon leaving the recovery house setting.
• Promoted a safe and stable living environment by conducting regular room inspections, maintaining cleanliness standards, and addressing maintenance issues promptly.

• Managed day-to-day business operations.
• Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
• Increased customer satisfaction by providing high-quality services and timely communication.
• Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
• Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
• Consulted with customers to assess needs and propose optimal solutions.

*Delivered fresh linens to each department promptly.

*Trained properly with a certificate on how to tag and dispose of bio-hazard waste.

*Made sure the work environment was properly cleaned and sanitized.

• Optimized supplier relationships by closely monitoring their performance, providing feedback, and addressing any quality concerns promptly.
• Assisted management in establishing long-term strategic goals related to overall product quality and customer satisfaction levels.
• Implemented a continuous improvement culture within the organization by promoting best practices in lean manufacturing techniques.
• Maintained up-to-date knowledge of relevant industry advancements, incorporating best practices as appropriate to ensure continued excellence in product quality.
• Reduced waste in the production process through identification of root causes and implementation of effective solutions.