Richie Pelle
Summary
Dynamic product development officer with expertise in market analysis and project management. Adept at designing competitive products, facilitating collaboration across departments, and leveraging user feedback to continuously improve service delivery and operational efficiency.
Overview
1
1
Certification
11
11
years of professional experience
Work History
PRODUCT DEVELOPMENT OFFICER
Antigua and Barbuda Transport Board
St. John's
04.2025 - Current
- Product Design: Conceptualize and design new products or improve existing ones, collaborating with marketing, engineering, and manufacturing teams to ensure feasibility and alignment with market demands.
- Prototyping: Develop prototypes and oversee the testing process to validate product concepts and gather feedback for improvements.
- Project Management: Manage the product development lifecycle, including timelines, budgets, and resources, to ensure timely delivery of products to market.
- Market Research: Conduct thorough research to identify market needs and consumer preferences, ensuring that products are viable and competitive.
- Facilitated collaboration among cross-functional teams to ensure alignment in product development goals.: Work closely with cross-functional teams to facilitate communication and ensure that all aspects of product development are aligned with company goals.
- Created documentation to support stakeholder decision-making and streamline approval processes.: Prepare and present proposals, designs, and reports to stakeholders for evaluation and approval.
- Analyzed user feedback to identify areas for enhancing service delivery and improving user experience.
ACCOUNTS INTERN/CASHIER
Antigua and Barbuda Transport Board
St. John's
06.2017 - 08.2019
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Checked and confirmed daily cash and credit payments, ensuring accuracy and compliance with financial standards.
- Oversaw self-checkout systems, ensuring smooth operation and timely support for customer inquiries.
- Resolved customer issues, enhancing service quality and contributing to improved operational efficiency.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote a safe working environment.
- Worked closely with Human Resources and Customer Service to maintain optimum levels of communication to effectively and efficiently complete projects.
ADMINISTRATIVE ASSISTANT FOR (S.A.C)
University of the Southern Caribbean
Port of Spain
09.2015 - 07.2018
- Provided comprehensive administrative support to office staff, ensuring smooth office operations.
- Provides administrative support to ensure efficient operation of office.
- Scheduled office meetings and client appointments for staff teams.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed a record filing system to enhance document organization and management.
- Developed and updated spreadsheets and databases for tracking, analyzing, and reporting performance and sales data.
- Created PowerPoint presentations for business development purposes.
- Performed research to collect and record industry data.
- Responded to phone inquiries to address customer needs efficiently. and address customer inquiries and concerns
Education
MBA - Business Administration
Walden University
Minneapolis, MN12-2024
Bachelor of Arts - Theology with an Emphasis in Youth Ministry
University of The Southern Caribbean Trinidad
Trinidad 06-2021
High School Diploma -
Jennings Secondary School Antigua
06-2011
Skills
- Market analysis
- Project coordination
- Data interpretation
- Business development
- Marketing strategies
- Performance monitoring
- Analytical thinking
- Customer relationship management
- Team management
- Problem resolution
- Task prioritization
- Detail orientation
- Flexibility
Certification
Rapporteuring Training - January 2019, Certified Ordaigned Elder, Seventh-Day Adventist Church
EXTRACURRICULAR ACTIVITIES
- Social and Cultural Director for the HIS LUV Choir (2014-2017)
- President and Vice President for NCC & SLC Club (2018-2021)
- Student Advisory Council President (2019-2020)
- Vice President for ABTB Social Committee (2026- present)
Timeline
PRODUCT DEVELOPMENT OFFICER
Antigua and Barbuda Transport Board
04.2025 - Current
ACCOUNTS INTERN/CASHIER
Antigua and Barbuda Transport Board
06.2017 - 08.2019
ADMINISTRATIVE ASSISTANT FOR (S.A.C)
University of the Southern Caribbean
09.2015 - 07.2018
MBA - Business Administration
Walden University
Bachelor of Arts - Theology with an Emphasis in Youth Ministry
University of The Southern Caribbean Trinidad
High School Diploma -
Jennings Secondary School Antigua