Summary
Overview
Work History
Education
Skills
Timeline
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Rich Jane Jurado Provencher

Rich Jane Jurado Provencher

Senior IP Clerk
Lynn,MA

Summary

Dedicated administrative professional with successful experience and expertise in completing various clerical tasks and offering staff support. Productive professional, accuracy-driven, detail-oriented and diligent about completing tasks with little to no supervision.

Overview

12
12
years of professional experience
5
5
years of post-secondary education

Work History

Senior IP Clerk

Emapta Philippines, Inc.
09.2023 - 12.2024
  • Provided quality clerical support through data entry, document management, & email correspondence.
  • Processing Actionstep tasks.
  • Generating letters and sending the reports to clients/associates for reporting grant, certificate of registration, notice of acceptance, and direction to request examination.
  • Preparing quotations in QWILR and invoices in XERO, sending renewal reminders in a timely manner, and processing renewals for trade mark, Australian and foreign patents in all jurisdictions for 4 Attorneys.
  • Issued invoices and followed up on outstanding payments to remind clients to pay on time regarding their annuities.
  • Responding inquiries from clients or associates regarding payments/invoices.
  • Validates invoices received from Foreign Associates; Checks invoices issued to clients match the amount billed by the associates.
  • Reviewing and putting file notes for updates on client's files in Actionstep.
  • Input data/create matters for incoming leads into spreadsheets and databases.
  • Recording incoming cases from associates.
  • Assisting Technical Assistants if needed.

IP Admin Clerk

Emapta Philippines, Inc.
07.2018 - 09.2023
  • Reconciling payments received daily in XERO and reporting to the Attorneys (payment from BPA-Main, USD accounts, cheque, Stripe, and credit card payments).
  • Creating/editing invoices in Xero and following the correct code on each item.
  • Retrieving, processing, saving correspondence in Actionstep, and reporting mails daily to the responsible Attorneys and Technical Assistants.
  • Admin inbox organizing (ensuring that no emails have been missed).
  • Saving signed Client Agreement and all emails related to relevant Actionstep matter.
  • Checking and sending LFO weekly report to TA's.
  • Performing additional tasks/projects and assisting the TA's when needed.
  • Checking actionstep contacts data accuracy daily. Checking recently added entries if they're in the correct format and with complete details.
  • Transfer of matters from one attorney to another.
  • Generating actionstep tasks list & Time Doctor reports.
  • Completed daily data back-up to secure records.
  • Recording all the mails received in the spreadsheet and saving in Gdrive.

Data Entry Associate (Project-based)

Emapta Philippines, Inc.
04.2018 - 07.2018
  • Accomplishing the Data cleanup project which includes updating all the contact details (more than 11,000 contacts in Actionstep).
  • Followed established procedures to enter and process data correctly (correct format for the contact’s name, numbers, and addresses).
  • Checked for accuracy by verifying data and records. Identifying if it is a Local client, an International direct, or an Associate.
  • Resolved discrepancies in data entry activities for accurate, complete jobs.
  • Corrected data entry errors to prevent duplication.
  • Updated and maintained customer information & completed data entry tasks with accuracy and efficiency.

Data Encoder

Diwa Learning Systems, Inc
01.2015 - 04.2017
  • Efficient and detail-oriented Encoder with more than 2 years of experience in assessing and inputting data in JDE. Accuracy driven when reviewing information before entering to identify errors or issues. Independent and organized in managing workload effectively to complete projects on time.
  • Encoding Purchase Order from the schools (books, magazines, genyo, and yopad) as their basis for delivering books to different schools.
  • Encoding Promo Copy Request Form, Adoptor’s Copy, Complimentary Copies, and Teacher’s Guide.
  • Encoding Receiving Report, DSR (entering returns or unsold copies in the system), and Transfer of Stocks.
  • Closely working with Accounting, Marketing, and Warehouse.
  • Filing documents and answering telephone calls.

Data Encoder (Project-based)

Philip Morris Fortune Tobacco Corporation, Inc.
11.2014 - 12.2014
  • Encoding data in the computer and ensuring all the letters and numbers are correctly encoded.
  • Focusing on Microsoft Excel.
  • Entered numerical data into databases with speed and accuracy.

Customer Service Representative

TicketNet
02.2013 - 06.2014
  • Receiving calls for inquiries, handling, and solving customers’ concerns.
  • Processing ticket reservations, and answering online inquiries.
  • Handling customer inquiries and suggestions courteously and professionally. Doing reports daily.

Education

Bachelor of Science - Hospitality Industry Management Major in HRM

University of Cagayan Valley
Cagayan Valley
06.2005 - 03.2009

Certificate Program For Teachers Education (CPTE) -

Cagayan State University
Cagayan Valley
06.2009 - 04.2010

Skills

Strong attention to detail, meticulous (easily spot errors), accurate, organized, adaptability, time management, and good typing skills

Timeline

Senior IP Clerk

Emapta Philippines, Inc.
09.2023 - 12.2024

IP Admin Clerk

Emapta Philippines, Inc.
07.2018 - 09.2023

Data Entry Associate (Project-based)

Emapta Philippines, Inc.
04.2018 - 07.2018

Data Encoder

Diwa Learning Systems, Inc
01.2015 - 04.2017

Data Encoder (Project-based)

Philip Morris Fortune Tobacco Corporation, Inc.
11.2014 - 12.2014

Customer Service Representative

TicketNet
02.2013 - 06.2014

Certificate Program For Teachers Education (CPTE) -

Cagayan State University
06.2009 - 04.2010

Bachelor of Science - Hospitality Industry Management Major in HRM

University of Cagayan Valley
06.2005 - 03.2009

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Rich Jane Jurado Provencher Senior IP Clerk