Rich Johnson
Berthel Fisher & Company
Lawrenceburg,IN
24
years of professional experience
Results-driven Operations Professional experienced in transforming strategic plans into actionable solutions that enhance efficiency and drive operational goals. Achieved measurable outcomes through effective project management, resource allocation, and team leadership while fostering collaboration and adaptability within teams. Focused on delivering impactful solutions and optimizing processes to align with organizational success.
Work History
Chief Operations Manager
12 Years 9 Months- Controlled executive and senior management operations for $145 million of assets under management.
- Streamlined client services processes, developed operational platform achieving 97% client retention for registered representatives, restructured client delivery processes, and improved service operational controls, increasing profit margins by 4.3%.
- Spearheaded Risk Identification Training in conjunction with our compliance department. Developed, trained, and then rolled-out new training procedures to our Chief Compliance Officer who then implemented the program for the entire compliance department which improved risk identification, analysis and mitigation processes by utilizing the operational risk-training course for 167 brokers. Experienced a 94% reduction in advisor's regulatory infractions.
Operations Specialist
4 Years- Developed and executed business plan in collaboration with Executive Directors, enhancing alignment of operating budget across all divisions.
- Produced and delivered due diligence and compliance reports for internal and external audits, board meetings, and stakeholder conferences, ensuring thorough oversight and transparency.
- Assessed and instituted technical and fundamental information, establishing industry-leading operational processes and standards.
Registered Representative
3 Years- Redesigned recruiting department operational procedures, improving quality of new hires and achieving 97% retention of Registered Investment Advisor hires.
- Provided front-office operational and business support, strengthening relationships with internal and external clients and wholesalers, contributing to successful business initiatives.
- Advised clients on securities, annuities, and mutual funds aligned with suitability requirements.
- Maintained compliant client records, disclosures, and transaction documentation for regulatory review.
- Conducted portfolio reviews to support investment recommendations and account servicing.
District Manager
2 Months- Recruited, trained, and supported existing and new agents.
- Appointed 31 new agents within first 8 months. In which 2 new agents became top producing agents in the entire state of Indiana within the first 12 months of employment.
- Developed and implemented District Life Specialist Program. Rolled-out program to Farmers Insurance Group State Directors and then to all Regional and District Managers. Decreased life written-to loss ratio by 78%. Program increased agents Life Performance Bonus to the highest levels in the country.
- Created agency operations practices through leadership coaching and team development, enabling agencies to achieve greater success.
- Created specialized agency operations practices through leadership coaching, team development, and business advisory services dedicated to helping agencies and their staff achieve success and reach their highest potential.
- Streamlined hiring and training operations, establishing recruitment and training centers that increased premiums written across 32 districts by 123% within the first 12 months.
- Developed, marketed, and implemented an accelerated career program for college students to add talent, diversity, and future agents.
- Streamlined internal operations, enhanced systems, and strengthened controls to enhance operations for 32 existing agencies.
Insurance Agent
3 Years 10 Months- Nationally recognized within first 2 years of agency ownership as having the highest lead to sale and sale to cross-sale percentage in the country.
- Developed and implemented business plan that increased agency profitability and service offerings.
- Oversaw financial operations, such as income statements and budgeting, along with operational responsibilities.
- Operated insurance agency to attract and retain new policy holders with a client retention rate of 96%.
- Hired and trained assistants, expanding agency capabilities through targeted marketing and advertising initiatives.
- Monitored market factors to identify and leverage business opportunities for growth.
- Remained aware of competitive activities.
- Identified and researched potential new markets to grow policy written and issued by over 110% year over year.
- Doubled market share in geographic and demographic agency area, increased agency awareness and increased revenue by 250% by directing brand and agency repositioning through integrated communications with public and consumers.
Education
Bachelor of Science - Corporate Communication And Process’s
Skills
Business analysis
Business planning
Business Operations
Revenue Growth
Data-driven decision making
Leadership
Operational risk management
Talent development
Leadership Development
Market Analysis
Market Trend
Business Communication
Personal Information
Title: CHIEF OPERATIONS EXECUTIVE
Timeline
Chief Operations Manager
Berthel Fisher & Company
01.2014 - CurrentRead More
Operations Specialist
Berthel Fisher & Company
01.2010 - 01.2014Read More
Registered Representative
Berthel Fisher & Company
01.2007 - 01.2010Read More
District Manager
Farmers Insurance Group
11.2006 - 01.2007Read More
Insurance Agent
American Family Insurance
01.2003 - 11.2006Read More
Butler University
Bachelor of Science from Corporate Communication And Process’s
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