Richmond Ankomah
Bronx,New York
Summary
Innovative, hard-working, and approachable IT professional who draws upon an in-depth education, practical experience, and a collaborative approach to bring security solutions. Experienced in researching and addressing infrastructure security issues including authentication, confidentiality, and data integrity. Identifies organizational risks and vulnerabilities by applying forensics documenting financial implications, and developing systems, processes, and solutions to manage risks throughout the company.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Shift Supervisor
Walgreens
04.2022 - Current
- Enhanced team productivity by implementing efficient shift scheduling and task delegation.
- Reduced employee turnover rate by fostering a positive work environment and addressing staff concerns promptly.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
- Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
- Increased sales performance through effective upselling techniques and staff training initiatives.
- Collaborated with management to develop strategies for boosting overall store performance, leading to higher profit margins.
Work Study Student
Lehman College, CUNY
01.2022 - 08.2023
- Provided administrative support to staff members, improving office efficiency and organization.
- Interacted respectfully with others to offer ideas, identify issues, and provide assistance.
- Engaged actively in professional development opportunities, continuously seeking to improve and grow in the work-study role.
- Contributed to a positive work environment by maintaining strong relationships with peers, supervisors, and students.
- Completed various data entry tasks accurately and efficiently, contributing to overall office productivity.
- Utilized strong time management skills to balance multiple responsibilities effectively while maintaining high-quality results.
Customer Service Representative
Walgreens
02.2020 - 04.2022
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
Bachelor of Science - Computer And Information Systems Security
Lehman College of The City University of New York
The Bronx, NY12.2023
Associate of Science - Computer Information Systems
Bronx Community College of The City University of New York
The Bronx, NY05.2021
Skills
- Customer-Oriented
- Schedule Management
- Inventory Control
- Document Management
- AWS Expertise
- Cybersecurity Knowledge
- Problem-Solving
- Programming Skills
- Database Management
- Troubleshooting
Accomplishments
- Dean List from 2021 - 2023
Certification
CompTia Security+ (SY0-701)
Timeline
Shift Supervisor
Walgreens
04.2022 - Current
Work Study Student
Lehman College, CUNY
01.2022 - 08.2023
Customer Service Representative
Walgreens
02.2020 - 04.2022
Bachelor of Science - Computer And Information Systems Security
Lehman College of The City University of New York
Associate of Science - Computer Information Systems
Bronx Community College of The City University of New York
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