Richmond Assoumou
Cleveland,OH
Summary
IT professional with strong background in providing comprehensive technical support and innovative solutions. Known for effective collaboration and achieving desired results in dynamic environments. Reliable team player skilled in problem-solving and adapting to evolving technology needs.
Overview
10
10
years of professional experience
Work History
IT Support Engineer
Datacenter et Cloud Technology
01.2022 - Current
- Managed inventory of computer equipment, standardizing hardware configurations for ease of maintenance and scalability
- Installed, configured, tested and maintained operating systems, application software, and system management tools
- Optimized system performance, conducting routine checks and addressing potential issues before escalation
- Maintained detailed documentation of technical issues, resolutions, and knowledge base articles for future reference
- Improved IT system performance by implementing proactive maintenance processes and timely upgrades
- Maintained servers and systems to keep networks fully operational during peak periods
- Installed, configured and maintained computer systems and network connections
- Trained new IT support staff, fostering a positive work environment and improved collaboration among team members
- Diagnosed and troubleshot hardware, software and network issues
- Ensured compliance with relevant regulations such as GDPR and HIPAA by implementing comprehensive privacy safeguards
- Created customized security awareness training materials tailored to various departments within the organization
- Ensured secure remote work environments by implementing robust VPN technologies and policies
- Collaborated with IT teams to integrate cybersecurity measures into development lifecycle of software and applications
- Pioneered deployment of multi-factor authentication (MFA) across all critical systems, significantly reducing unauthorized access incidents
- Applied Center for Internet Security (CIS) benchmarks to verify performance of ongoing security measures
- Performed network troubleshooting to isolate and diagnose common problems
- Managed approximately 230 incoming calls, emails and faxes per day from customers.
Cybersecurity Engineer
Spectra Energy
02.2020 - 12.2022
- Conducted regular audits of IT infrastructure to ensure adherence to established cybersecurity policies and best practices
- Maintained up-to-date knowledge of industry trends and threat landscape through ongoing research and professional development activities
- Ensured compliance with relevant regulations such as GDPR and HIPAA by implementing comprehensive privacy safeguards
- Created policies and procedures for emerging security technologies and proposals
- Sustained optimal sender score on two IPs, enhancing inbox delivery and corresponding metrics while improving delivery metrics from 30% to 90%.
Network Support Engineer
Entergy Services
02.2015 - 08.2020
- Diagnosed network problems involving combination of hardware, software, power and communications issues
- Improved network performance by troubleshooting and resolving hardware, software, and connectivity issues
- Managed network upgrades, migrations, and expansions while minimizing disruptions to daily operations
- Analyzed root causes of recurring issues to develop long-term solutions that increased reliability across multiple networks
- Served as a liaison between various departments during technology rollouts, ensuring smooth implementations without disruption to productivity or service quality
- Drafted post-mortem documentation analyzing instances of network system failures and detailing required repair and restoration efforts Sustained optimal sender score on two IPs, enhancing inbox delivery and corresponding metrics while improving delivery metrics from 50% to 80%.
Education
Master of Science - Computer And Information Systems Security
University of Advancing Technology
Tempe, AZ05.2024
Master of Science - Computer Networking And Telecommunications
University of Technology
Hollywood, FL07.2020
Bachelor of Science - Computer Engineering Technology
University of Technology
Ivor, VA08.2018
Associate of Science - Computer Networking And Telecommunications
University of Technology
Ivor, VA07.2018
Skills
- Remote Desktop Support
- Network Troubleshooting
- Network Security
- Information Security
- VoIP Systems
- VPN Configuration
- Network Architecture
- Penetration Testing
- Firewall Management
- Database Security
- Security Architecture
- Cloud Architecture Design
- Python Programming
- SQL Expertise
- API Integration
- Virtualization Technologies
- Technology Support
- Cloud Computing
- Network support
- Data Center Networking
- Hybrid Cloud Environments
- Virtual Private Clouds
- IDS Integration
- Biometric security
- Cloud security
- Information Protection
Timeline
IT Support Engineer
Datacenter et Cloud Technology
01.2022 - Current
Cybersecurity Engineer
Spectra Energy
02.2020 - 12.2022
Network Support Engineer
Entergy Services
02.2015 - 08.2020
Master of Science - Computer And Information Systems Security
University of Advancing Technology
Master of Science - Computer Networking And Telecommunications
University of Technology
Bachelor of Science - Computer Engineering Technology
University of Technology
Associate of Science - Computer Networking And Telecommunications
University of Technology
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