Rick Babicz
Irwin,ID
Overview
41
41
years of professional experience
Work History
General Sales Manager
Teton Motors
Jackson , WY
09.2014 - 06.2026
- Managed sales team to drive revenue growth and improve customer satisfaction.
- Analyzed market trends to identify new business opportunities and customer needs.
- Trained and mentored staff on effective sales techniques and product knowledge.
- Hired and motivated team members, working closely with salespeople and customers to negotiate and close deals.
- Monitored customer satisfaction levels and took corrective action when needed.
- Assisted in resolving customer concerns/complaints with the Service Department and the Collision Center.
- Ordered new General Motors vehicles on a weekly basis.
- Maintained positive relationship with General Motors and Subaru factory representatives.
- Calculated bi-weekly payroll for both the Sales Department and Finance Department.
District Service Manager/District Sales Manager
General Motors Co
Detroit, MI
01.1985 - 08.2014
- Managed service operations to ensure customer satisfaction and loyalty.
- Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
- Assisted in resolving escalated customer complaints promptly and professionally.
- Analyzed service reports to identify trends and recommend improvements.
- Oversaw warranty claims processing to ensure timely resolutions for customers and to ensure GM warranty policies and procedures.
- Conducted warranty audits to ensure GM warranty dollars were being spent prudently.
- Provided technical support to customers when necessary.
- Conducted hands on product/technical training to dealership technicians.
- Prepared detailed sales analysis reports to review with Dealers to identify areas of opportunity for additional sales volume growth.
Education
Bachelor of Science - Automotive Management
Ferris State University
Big Rapids, MI05-1984
Associate of Applied Science - Automotive Technology
Erie Community College
Buffalo, NY05-1982
Skills
- Customer relationship management
- Sales forecasting
- Sales reporting
- Customer service and retention
- Staff training
- Employee coaching
Timeline
General Sales Manager
Teton Motors
09.2014 - 06.2026
District Service Manager/District Sales Manager
General Motors Co
01.1985 - 08.2014
Bachelor of Science - Automotive Management
Ferris State University
Associate of Applied Science - Automotive Technology
Erie Community College