Ricardo Baez Jr
Laredo ,TX
Summary
Proven leader and effective Parts Manager at Lewis Energy, adept in staff training and development with a strong focus on customer service. Spearheaded inventory system overhaul, enhancing efficiency and reducing costs. Excelled in fostering supplier relationships and team leadership, ensuring high-quality service and technical excellence. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
12
12
years of professional experience
Work History
Assistant Service Manager
Intercon Carriers LC
06.2016 - Current
- Met with customers to discuss service needs and develop effective and practical solutions.
- Met with customers to discuss service needs and offer available solutions.
- Managed a team of technicians to ensure timely completion of maintenance tasks and high-quality workmanship.
- Coordinated schedules and assigned work orders to maximize productivity within the service department.
- Maintained accurate records of completed services, parts inventory, and customer communications to streamline processes.
- Established a positive working environment through fostering teamwork, providing support during challenging situations, and celebrating individual achievements.
Service Manager
Royal Express INC
01.2016 - 06.2016
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Analyzed service reports to identify areas of improvement.
Parts Manager
Lewis Energy
09.2012 - 07.2015
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
- Increased efficiency in the parts department by implementing an improved inventory management system.
- Monitored and evaluated supplier performance to maintain quality of parts.
- Developed strong relationships with suppliers to negotiate better pricing, ultimately reducing costs for the company.
- Supervised and trained staff on product knowledge and customer service.
Education
High School Diploma -
JW Nixon High School
Laredo, TX05.2000
Skills
- Customer service focus
- Staff Training and Development
- Technical knowledge
- Service planning
- Team Leadership
- Goal-Oriented
- Quality Control
Timeline
Assistant Service Manager
Intercon Carriers LC
06.2016 - Current
Service Manager
Royal Express INC
01.2016 - 06.2016
Parts Manager
Lewis Energy
09.2012 - 07.2015
High School Diploma -
JW Nixon High School
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