Rick Bull
Jersey Village,Texas
Summary
Experienced Network Engineer, systems and software troubleshooter, successful in identifying and implementing information-technology needs, improving colleague productivity, reducing system failures, and directing installation, maintenance and support of LAN’s. Highly skilled in server and network support and maintenance, end-user support, and troubleshooting of network and systems problems. Solid Background in testing and installing client and network applications, building web environments and applications, and installing routing and switching equipment. Experience in overseeing complete network installations. Strong planning, organizational, communication, and interpersonal skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
25
25
years of professional experience
Work History
MIS Specialist
College Of Biblical Studies
2017.10 - Current
- Collaborated with cross-functional teams to identify and prioritize information needs, ensuring the delivery of accurate and timely data.
- Trained end-users on the proper use of MIS applications, enhancing their understanding of the tools and improving overall efficiency.
- Reduced system downtime by closely monitoring infrastructure components and performing routine maintenance tasks promptly.
- Assisted in the development of a comprehensive IT disaster recovery plan, ensuring business continuity in the event of unforeseen events.
- Supported project management activities through detailed documentation and effective communication with stakeholders from diverse backgrounds.
- Troubleshot complex technical issues promptly, minimizing disruptions to normal workflow within the organization.
- Managed vendor relationships to ensure timely delivery of products/services needed for smooth functioning of IT operations.
- Served as a subject matter expert in MIS-related topics, providing guidance and support to colleagues when needed.
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
Systems Analyst
First Financial Group of America
2004.10 - 2017.10
- Providing support of client and server systems and applications
- Graphic / Web design and programming using ASP.NET within Visual Studio 2010
- Creating custom web applications within Visual Studio 2010
- Upgrading and installing servers and routing/switching equipment
- Overseeing installation of network cabling / infrastructure systems
- Telecommunications support and overseeing installation of telecommunications equipment
- Working closely with department managers to increase efficiency and decrease operating costs
- Additional Successes: Decreased operating costs by introducing paperless fax system
- Improved efficiency by introducing / installing paperless document management system
- Created a redundant backup system – Tapes can be stored offsite while restores are available on demand
- Designed / Implemented online participant lookup system improving efficiency and customer service
- Created an Online Agent Enrollment system
- Recognized by peers for contributions to efficiency and productivity
- Designed helpdesk ticketing system and automated paperless processes using Sharepoint.
Consultant
2002.01 - 2004.10
- Provided network implementation and support expertise for a variety of customers on a contract basis
- Designed and Managed Installation of infrastructure and computer Network systems including end-user workstations
- Installed and managed Windows Terminal Server
- Managed operation of Network systems and Trained Network Management personnel
- Provided Web and Graphic design services as well as network and infrastructure services.
Network Engineer
Baker Oil Tools/Baker Hughes Business Support Services
1998.10 - 2002.01
- Managed a Microsoft NT 4.0 / Windows 2000 multiple domain and global enterprise network with 15000+ users and 1000+ Compaq and Dell servers
- Utilized network management tools such as Dell OpenManage
- Obtained DCSE (Dell Certified Systems Expert) certification
- Supported Microsoft Exchange 5.5
- Supported a 50+ person help desk in a high profile and high responsibility position as the key second tier troubleshooter of LAN and other issues
- Provided timely and accurate responses to customer questions and problems utilizing a high degree of customer service and respect
- Additional Successes: Increased the efficiency of the LAN support team
- Increased first call resolution of customer requests by 66 percent due to efforts as second level support in the Help Desk
- Created and maintained disaster recovery plan
- Recognized for Team leadership
- Resolved user questions in a team lead/Help Desk manager capacity directing first tier Help Desk personnel in call routing issues, resolved challenging customer service issues, increased customer support quality and first call resolution of customer issues
- Added value to customer support by providing online and real time information regarding Help Desk support issues
- Boosted effectiveness of the Help Desk by writing scripts to assist Help Desk personnel in providing first call resolution to the customer.
Education
Associate of Applied Science - Data Processing Technology
Houston Community College
Houston, TX05.1989
CCNA Certification Training - Cisco Certified Network Associate Training
Houston Community College
Houston, TXDCSE - Dell Certified Systems Expert
Dell, Inc Professional Training
Houston, TXSkills
- Energetic and tenacious using abilities to increase efficiency and reduce operating costs
- Highly effective planner who efficiently handles simultaneous projects
- Innovative thinker and problem solver
- Dependable, honest, strong work ethic
Education Certification Training
- Windows Server
- Network security
- Help Desk management
- Active Directory
- Cisco Routers and Switches
- HTML, Javascript, ASP
- Windows 7/8/10
- Dell server and storage hardware
- ASP.NET–Visual Studio 2010
- TCP/IP, DHCP
- Windows 2013 Office Professional
- VB.NET
- Telecommunications
- CRM
- Sharepoint
Certification
Timeline
MIS Specialist
College Of Biblical Studies
2017.10 - Current
Systems Analyst
First Financial Group of America
2004.10 - 2017.10
Consultant
2002.01 - 2004.10
Network Engineer
Baker Oil Tools/Baker Hughes Business Support Services
1998.10 - 2002.01
Associate of Applied Science - Data Processing Technology
Houston Community College
CCNA Certification Training - Cisco Certified Network Associate Training
Houston Community College
DCSE - Dell Certified Systems Expert
Dell, Inc Professional Training
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