Rick Chartrand
Longwood,FL
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
24
24
years of professional experience
Work History
Senior Regional Manager
Iconic Group Inc.
2015.02 - 2021.10
- Oversaw day-to-day operations.
- Consistently led organization in all measured KPIs, including average sales per participant, employee recruitment, retention and development, marketing data collection, innovation initiatives, client satisfaction and rebooking, product delivery, data entry, and post-production times.
- Recognized and rewarded staff performance to motivate continued success.
- Created training modules and supporting materials to educate personnel.
- Organized and directed semi-annual training seminars for hundreds of participants in all major cities throughout Florida and Southeastern U.S.
- Managed re contracting and new sales for portfolio of more than 600 clients.
- Oversaw daily, weekly and monthly business reporting and leveraged information to optimize forecasting and future business plans.
Regional Operations Manager
EPG
2008.02 - 2015.02
- Oversaw day-to-day operations.
- Led teams to successfully execute commencement photography operations at the largest Universities and Colleges in the State and across the country.
- Organized operational plan and led large teams to execute action photography at major endurance races (marathons, triathlons, and cycling) in the U.S and internationally.
- Led weekly meetings with regional staff to review progress, address challenges and drive timely task completion.
- Demonstrated consistent leadership in achieving all measured Key Performance Indicators within the organization.
- Developed training modules and documentation to train staff.
- Planned and led biannual training workshops for hundreds of attendees across major cities in Florida and the Southeast.
- Conducted monthly financial performance evaluations with partners, identifying potential avenues for enhancing profitability through increased sales and cost savings.
Regional Operations Manager
Bob Knight Photo Marketing
1998.03 - 2008.02
- Oversaw day-to-day operations within region.
- Established and staffed regional office/operation in Central Florida
- Innovated systems and equipment to streamline processes and promote productivity.
- Coordinated logistics and asset tracking of all company owned photography equipment.
- Maintained relationships with clients and vendors.
- Managed re contracting and new sales for a portfolio of more than 200 clients comprised of the largest Universities and Colleges in Central and NW Florida as well as hundreds of professional colleges, technical colleges, for-profit colleges and High schools.
- Contributed to the company's expansion through acquisitions by traveling to newly acquired markets to facilitate integration and knowledge-sharing of industry best practices.
Education
High School Diploma -
North Fort Myers High School
North Fort Myers, FL05.1995
Skills
- Self-Starter with successful track record working independently.
- Personnel Recruitment/Onboarding
- Administrative Management
- Leadership
- Logistics management
- Microsoft office suite
- Scheduling and Coordinating
- Client Relations/Customer Service
- B2B Sales
- Public Speaking
- Adobe Photoshop/Image Management
Accomplishments
- Formally recognized for innovation. Awarded for most successful integration of new initiatives to increase product offerings.
- Collaborated with team of 12 in the development of proprietary software.
- Supervised team of 250 plus staff members.
- Documented and resolved technical and procedural issues which led to product quality improvement.
- Twice named associate of the year.
Timeline
Senior Regional Manager
Iconic Group Inc.
2015.02 - 2021.10
Regional Operations Manager
EPG
2008.02 - 2015.02
Regional Operations Manager
Bob Knight Photo Marketing
1998.03 - 2008.02
High School Diploma -
North Fort Myers High School
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