Rick Daley

Worked with the service technicians regarding inquiries.

Scheduling appointments for the technician's.

• Improved customer satisfaction by addressing and resolving complex issues in a timely manner.
• Provided professional guidance to colleagues as a subject matter expert in key areas of customer care operations.
• Cultivated strong relationships with clients through proactive outreach efforts, ultimately driving repeat business opportunities.

• Answering incoming calls and emails, including making outgoing calls, providing frontline customer support and assistance with product and service solutions.
• Supported service team members to drive growth and development.
• Assisted customers and service technician's by troubleshooting and determining what steps they would need in order to resolve.
• Worked on special projects, analyzing breakdowns and trends of the product that has failed.
• Scheduler of technician's day to day workload.
• Performing administrative tasks such as filing paperwork, updating databases and generating reports.