Rick Daley
Enfield,CT
Summary
Driven professional with extensive experience in customer service and support, notably at A.W Hastings LLC, where I significantly improved customer satisfaction. Expert in Microsoft Office, adept at scheduling and file management. Proven track record in fostering client relationships, troubleshooting, and streamlining service operations. Demonstrates exceptional organizational and interpersonal skills, contributing to team growth and efficient project management.
Overview
33
33
years of professional experience
Work History
Support Service Assistant
A & A Building and Remodeling
2023.06 - 2023.12
Worked with the service technicians regarding inquiries.
Scheduling appointments for the technician's.
Customer Care Service Representative
Marvin Windows & Doors
2021.01 - 2023.02
- Improved customer satisfaction by addressing and resolving complex issues in a timely manner.
- Provided professional guidance to colleagues as a subject matter expert in key areas of customer care operations.
- Cultivated strong relationships with clients through proactive outreach efforts, ultimately driving repeat business opportunities.
Senior Service Representative
A.W. Hastings LLC
1991.01 - 2021.01
- Answering incoming calls and emails, including making outgoing calls, providing frontline customer support and assistance with product and service solutions.
- Supported service team members to drive growth and development.
- Assisted customers and service technician's by troubleshooting and determining what steps they would need in order to resolve.
- Worked on special projects, analyzing breakdowns and trends of the product that has failed.
- Scheduler of technician's day to day workload.
- Performing administrative tasks such as filing paperwork, updating databases and generating reports.
Education
High School Diploma -
Cathedral High School
Springfield, MA06.1979
Skills
- Microsoft Office
- Scheduling appointments
- File Management
- Calendar Management
Enjoy music, cooking, working out when possible and watching sports and movies.
I love music from all generations. I love to cook when ever possible. Enjoy watching the Boston Red Sox and the New England Patriots. I enjoy watching movies from all genres.
Timeline
Support Service Assistant
A & A Building and Remodeling
2023.06 - 2023.12
Customer Care Service Representative
Marvin Windows & Doors
2021.01 - 2023.02
Senior Service Representative
A.W. Hastings LLC
1991.01 - 2021.01
High School Diploma -
Cathedral High School
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