Rick Fahrenbacher
Minot,ND
Summary
Dedicated, diverse, and diligent senior network/voice analyst with over 20 years of experience in providing on-site/remote, desk-side support, installation, and troubleshooting of Cisco routers, switches, wireless, VoIP, Avaya G3r/ASA, and managing Windows servers. Proven expertise in LAN/WAN monitoring infrastructure. Successfully provided technical advice for design and capacity planning. Skilled in researching network products and facilitating technical training sessions. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
28
28
years of professional experience
Work History
Sr. Network / Voice Engineer
Voya Financial
06.1999 - 05.2024
- IBM, AT&T, Verizon, ING & Cognizant during this tenure) onsite and remote
- Increase network efficiency by facilitating network equipment procurement, maintaining configuration documentation, and maintaining industry knowledge when serving as technical advisor
- Remotely supported enterprise wide sites for all network, wireless, desk side, and Voip operations
- Supported over 1000 on site Minot users for network, voice, and desk side operations
- Initiated / Mentored other team members on troubleshooting, repair, and best practice procedures
- Reduced downtime for network / telecommunication systems through proactive maintenance and efficient issue resolution.
- Designed and implemented gold standard for routers and switches
- Created site Visio diagrams for team reference / troubleshooting
- Integrated new Solar winds, plixer, and client servers to access devices for backup and monitoring
- Coordinated hardware and or software upgrades for local and remote sites
- Worked with vendors for hands and feet for onsite work needed, Network, Servers & Desktop implementation and support – managed all aspects of Windows servers
- Cisco network devices, and desktop support
- Configured and implemented wireless utilizing cisco controller and flex solutions
- Designed / implemented script updates in HPNA for configuration consistency
- Updated network devices to increase security and efficiency as needed
- Implemented QOS / COS standards for network and voice quality standards
Systems Administrator
SYKES Enterprises
06.1996 - 06.1999
- Supervisory experience
- System Administrator for the Minot location
- Configured and supported Cisco routers and switches
- Server / Desktop build / application support for various clients
- Responsible for various clients for server, network and desktop operations
- Implemented imaging solution for the location per client to minimize desktop downtime and client build outs
- Supervised and maintained complete backups (both incremental and full) of all servers and all images for all clients to be stored off site for disaster preparedness
- Resolved escalated help desk tickets promptly, providing high-quality support to end users experiencing technical issues.
- Assisted in the onboarding process of new employees by setting up workstations, provisioning accounts, and providing initial IT training as necessary.
Education
AA - Industrial Electronics and Applied Science
Lake Area Vo-Tech
Watertown, SD05.1985
Skills
- Performance Network Monitoring, Design, Capacity Planning, Mapping, Technical Training
- Troubleshooting, and Installations Written & Verbal Communication, Time Management, Strategic
- Thinking, Problem-solving, Data center and MDF/IDF design, and Technical Project Management
- Multiple Windows server platforms, Windows desktop support , SQL Server, IIS, Linux / Unix
- Hardware: Cisco routing & switching, Wireless, F5, Gigamon sniffers, Avaya, Lucent PBX, Nice
- System voice recording, Polycom and other video conferencing solutions
- Software: HPNA, Cisco Prime, HP-NNMi, Live Action, Net Flow / Manage Engine, and wire shark
- SNMP Agent / Agentless management; MS AD, DNS, Microsoft Office, Visio, DHCP /
References
– References available upon request
Timeline
Sr. Network / Voice Engineer
Voya Financial
06.1999 - 05.2024
Systems Administrator
SYKES Enterprises
06.1996 - 06.1999
AA - Industrial Electronics and Applied Science
Lake Area Vo-Tech
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