Summary
Work History
Education
Skills
Timeline
Generic

Rick Gaumond

Methuen,MA

Summary

Results driven Manager with expertise in customer service management, operations efficiency, and team leadership. Proven ability to enhance customer satisfaction and optimize store performance.

Work History

Store Manager, Operation Manager & Asst Store Man

CVS Health
  • Ensured compliance with corporate policies, health regulations, and safety standards throughout the store.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory levels, conducting regular stock audits to optimize product availability.
  • Analyzed sales data to identify trends and adjust merchandising strategies accordingly.
  • Fostered a positive work environment, mentoring employees to support career development goals.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Assisted with hiring, training and mentoring new staff members.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.

Store Manager, Asst Manager

The Home Depot
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and staff.
  • Implemented visual merchandising strategies to maximize product visibility and sales.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Optimized checkout process to reduce wait times, improving customer satisfaction scores.
  • Enhanced employee performance and satisfaction by establishing clear goals and providing regular feedback.

Computer, Mechanical & Hydraulics Technician

USAF
  • Operated and maintained flight simulator systems on the E-3 AWACS and F-16 training simulators.
  • Honorably Discharged E5 Staff Sergeant.

Education

High School Diploma -

Methuen High School
Methuen, MA

Flight Simulator Technician -

Flight Simulator Training
Chanute AFB, IL

Skills

  • Problem-solving
  • Multitasking and organization
  • Customer service management
  • Team leadership and coaching
  • Cash management
  • Operations management and efficiency
  • Strategic thinker
  • Outstanding communication skills

Timeline

Store Manager, Operation Manager & Asst Store Man

CVS Health

Store Manager, Asst Manager

The Home Depot

Computer, Mechanical & Hydraulics Technician

USAF

High School Diploma -

Methuen High School

Flight Simulator Technician -

Flight Simulator Training
Rick Gaumond