Rick Harmon

• Directed branch operations to improve customer service, inventory control, and order fulfillment.
• Managed branch team performance through coaching, scheduling, and accountability standards.
• Oversaw sales activity to strengthen customer relationships and support revenue growth.
• Monitored inventory levels to maintain stock accuracy and reduce product shortages.

Oversee all branch operations, financials, inventory, personnel, Fleet vehicles, as well as responsible for all sales for the branch.

Calling on active and new customers weekly reporting progress and call notes daily to the regional sales manager. Prior to being promoted and transferred to the Ocala location I was an account manager for TruckPro in the Orlando, FL and St. Louis, MO.

My responsibilities as an account manager was to establish relationship with current customer base and pursue new customers in the St. Louis and Orlando markets.

• Managed customer accounts, aligning Caterpillar equipment solutions with operational needs and project requirements.
• Developed long-term relationships with contractors, municipalities, and fleet customers to support repeat business.
• Coordinated quotes, proposals, and pricing with internal teams to streamline sales follow-up.
• Analyzed customer equipment needs and recommended machines, attachments, and support services.
• Collaborated with branch, service, and parts teams to resolve customer issues and protect account retention.
• Supported equipment delivery, rental coordination, and after-sale service to improve customer satisfaction.
• Increased sales revenue by identifying and pursuing new business opportunities.