Rick Hodgkins
East Freetown
Summary
As the proactive owner of Rick's Outboard Marine Inc, I leveraged my expertise in inventory management and software integration, alongside exceptional customer service skills, to significantly enhance operational efficiency and client satisfaction. My adeptness at troubleshooting and repairing marine systems underscores my technical acumen, while my commitment to fostering strong customer relationships and workplace efficiency highlights my interpersonal and organizational strengths.
Overview
36
36
years of professional experience
1
1
Certification
Work History
Marine Business Owner Operator
Rick's Outboard Marine Inc
01.1989 - 09.2024
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Interacted well with customers to build connections and nurture relationships.
- Developed and maintained courteous and effective working relationships.
- Learned and adapted quickly to new technology and software applications.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Managed time efficiently in order to complete all tasks within deadlines.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Excellent communication skills, both verbal and written.
- Self-motivated, with a strong sense of personal responsibility.
- Coordinated with supply chain partners to ensure timely delivery of raw materials, preventing production stoppages.
- Conducted routine maintenance checks to prevent unexpected machinery downtime, ensuring continuous production flow.
- Maintained clean and organized work area, setting standard for workplace tidiness and efficiency.
- Made sure that products were produced on time and are of good quality.
- Conducted preventative maintenance on equipment to reduce repair costs.
- Provided on-the-job training to newly hired workers and team members.
- Tested products or subassemblies for functionality or quality and troubleshot problems with equipment, devices, or products.
Education
No Degree - Business Administration
Massasoit Community College
Brockton, MAHigh School Diploma -
Scituate High School
Chief Justice Cushing Highway Scituate Mass 02066Skills
Daily operations of running boat business including customer service, repair order generation, completion and closure for payment
Warranty evaluation and processing for qualified claims with follow up for manufacturer inspection returns and detail of failure
Inventory management and software integration to maintain minimum stocking levels
Updating of POS software and diagnostic computers for shop Maintaining shop utilities and equipment
Hauling and launching of boats on hydraulic OTR trailer
Monthly reconciliation of statements and payment to supply vendors
Acting as a skilled technician troubleshooting and repairing engines, gear cases, hydraulic systems and electrical systems on recreational boats
Certification
Master Technician in Mercury/Mariner outboards (non current)
Certified Mercruiser sterndrive and inboard technician (non current)
Timeline
Marine Business Owner Operator
Rick's Outboard Marine Inc
01.1989 - 09.2024
Master Technician in Mercury/Mariner outboards (non current)
Certified Mercruiser sterndrive and inboard technician (non current)
No Degree - Business Administration
Massasoit Community College
High School Diploma -
Scituate High School
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