Rick Kiser
Middletown
Summary
Dedicated Customer Sales Representative with proven skills in conflict resolution and effective communication. Committed to delivering outstanding customer experiences through adaptability and problem-solving.
Overview
9
9
years of professional experience
Work History
Customer Sales Representative
TruGreen Lawn Care
Rocky Hill
01.2023 - Current
- Processed customer orders efficiently using company software systems.
- Resolved customer inquiries and concerns with professionalism and empathy.
- Consulted with customers regarding needs and addressed concerns.
- Adhered to company policies and procedures when dealing with customers.
- Maintained an accurate database of customer information including contact details, purchase history, and preferences.
Assistant Store Manager
Clash eSports
Foley
10.2019 - 02.2021
- Trained and mentored new staff on customer service best practices.
- Conducted regular team meetings to align goals and expectations.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Facilitated communication between departments to promote teamwork and information sharing.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
General Manager
Gamer's Domain
Foley
01.2017 - 10.2019
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
Education
Associate of Science - Information Technology
Remmington College
Mobile, AL05-2006
Skills
- Customer service
- Database management
- Customer relationship management
- Team collaboration
- Conflict resolution
- Training and mentoring
- Communication strategies
- Active listening
- Problem solving
- Adaptability to change
- Time management
- Data analysis
- Telesales
- Inbound call management
- Customer account management
- Data entry proficiency
- Customer needs assessment
- Account management
- Multitasking
- Professionalism
- Problem-solving aptitude
- Problem-solving abilities
- Claims processing
Timeline
Customer Sales Representative
TruGreen Lawn Care
01.2023 - Current
Assistant Store Manager
Clash eSports
10.2019 - 02.2021
General Manager
Gamer's Domain
01.2017 - 10.2019
Associate of Science - Information Technology
Remmington College