Rick Leslie
Katy,TX
Summary
Dynamic Maintenance Programs Manager with Delta Air Lines, skilled in team leadership and safety management. Achieved significant cost savings through enhanced operational efficiency. Committed to fostering a culture of continuous improvement while delivering exceptional customer service and ensuring compliance with industry standards.
Eight years of paint experience delivering 200+ aircraft safely back to the operation.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Maintenance Programs Manger
Delta Air Lines
12.2017 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees.
- Controlled costs to keep business operating within budget.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Site Manager
Delta Air Lines
04.2012 - 06.2016
- Conducted regular site meetings with team members, fostering open communication channels for efficient problem-solving and progress updates.
- Reduced safety incidents by conducting regular site inspections and enforcing strict adherence to safety protocols.
- Developed strong relationships with clients through consistent communication of project updates and prompt resolution of concerns or issues.
- Complied with safe operating practices and assessed operational procedures against best practices.
- Maintained records and logs of work performed and materials and equipment used.
Maintenance Programs Manager
Northwest and Delta Airlines
02.2006 - 04.2012
- Evaluated the effectiveness of current maintenance strategies and adapted as necessary to meet changing business needs, ensuring long-term operational success.
- Continuously updated knowledge on industry best practices by attending relevant conferences/seminars and applying gained insights to improve company operations further.
- Implemented cost-saving measures through diligent monitoring of budgetary constraints, identifying areas for improvement and reallocating resources as needed.
- Supervised employee performance, preventive maintenance, and safety.
Technical Operations Manager
Northwest Air Lines
12.2004 - 02.2006
- Mentored junior staff members, fostering a culture of continuous learning and professional development.
- Championed process improvement initiatives that led to increased efficiency across technical operations teams.
- Oversaw daily operational activities within the technical department, including resource allocation, workload distribution, and priority setting.
- Monitored production operations for quality and compliance with standards.
Reservation Agent
Northwest Air Lines
06.2002 - 08.2004
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Improved customer satisfaction by promptly addressing inquiries and providing accurate information regarding reservations, cancellations, and modifications.
Aviation Maintenance Technician
Northwest Air Lines
03.1998 - 10.2001
- Kept up-to-date with industry best practices through continuous professional development and training courses.
- Collaborated with fellow technicians to complete complex repairs swiftly and accurately.
- Consistently met deadlines for scheduled aircraft inspections, avoiding costly delays or cancellations due to maintenance requirements.
- Maintained detailed records of all maintenance work completed, ensuring regulatory compliance and easy reference for future repairs.
Education
Associate of Applied Science - Aviation Maintenance Technology
Maple Woods Community College
Kansas City MOSkills
- Customer service
- Team leadership
- Time management
- Decision-making
- Safety
Accomplishments
- Achieved on time deliveries of 28 Boeing 767 Viasat WiFi mods back to the system by completing each aircraft with accuracy and efficiency.
- Have spent time working in 3 different paint facilities.
- Have produced almost 300 aircraft safely back to the Delta since 2017.
- During COVID spent a year and a half in Victorville CA performing robs, coordinating periodic maintenance checks on 112 stored aircraft and reactivations.
Certification
Air Frame and Power Plant Lisence
Timeline
Maintenance Programs Manger
Delta Air Lines
12.2017 - Current
Site Manager
Delta Air Lines
04.2012 - 06.2016
Maintenance Programs Manager
Northwest and Delta Airlines
02.2006 - 04.2012
Technical Operations Manager
Northwest Air Lines
12.2004 - 02.2006
Reservation Agent
Northwest Air Lines
06.2002 - 08.2004
Aviation Maintenance Technician
Northwest Air Lines
03.1998 - 10.2001
Associate of Applied Science - Aviation Maintenance Technology
Maple Woods Community College
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