RICK PEYTON
West Chester,OH
Overview
13
13
years of professional experience
1
1
Certification
Work History
IT Global Services Analyst
Jacobs Engineering
08.2022 - Current
- Setting up new hardware and software, including computers, peripherals, and network devices
- Diagnosing and resolving hardware and software issues, often involving troubleshooting over the phone, remotely, or on-site
- Providing assistance to users with technical problems, including software usage, hardware malfunctions, and network connectivity
- Maintaining records of repairs, configurations, and other technical information.
- Install and update company software and hardware as needed
- Changing configurations, settings and permissions to fix computer issues
Level III Analyst
Bell Techlogix w/ L3 Harris
06.2021 - 05.2022
- Performs service, repairs, installs, and tests complex computer system hardware, software, and PC’s
- Technical support to users / customers
- Diagnoses mechanical, software and systems issues / failures
- Determines most cost-effective repair/resolution to minimize customer downtime
Field Technician
NTT Data
08.2020 - 06.2021
- Installs, configures, validates, and troubleshoots desktops, printers, and associated peripherals
- Installs, maintains, and optimizes desktop/notebook configurations at customer sites
- Diagnoses and resolves product performance problems
- Performs maintenance and repair services
Field Technician
Compucom
02.2018 - 08.2020
- Provide support for US Bank within the tri-state area
- Advise direction for optimum use of equipment
- Troubleshooting / assessing computer issues
- Executes and leads service delivery (IMAC, Break Fix, Desk Side Support)
- Answering customer questions and concerns / give feedback and make recommendations
- Prepare documentation to record and track status
- Installs, maintains, and optimizes desktop/notebook/tablet configurations
- Contract moved to NTT Data
Onsite Support
Computacenter (Emery)
02.2016 - 08.2017
- Provide support for 100 + computers
- Support printers and handle troubleshooting procedures
- Setting up new and replacement PCs and emails for users
PC / LAN Technician
Kelly Mitchell Group (Express Scripps Inc.)
01.2013 - 02.2016
- Provide support for 600+ onsite and W@H users
- Monitor network activity and complete special projects to install new equipment in server room
- Logging into Cisco servers to restore users desktops on thin clients and making sure their accounts are in working order
- Setting up new or replacement PCs and email accounts for users
- Set up wireless access points in building
- Set up audio/video equipment for meetings
Education
AAS - Computer Repair Technology
Skills
- 25 years working professionally as a computer, printer & LAN technician
- Exceptional at troubleshooting and problem solving
- Windows Operating System and Mac/Apple support
- AD administration (passwords, user accounts, access rights)
- HP certified to work on computers and printers
- MSO Suite – Including new user setup in Outlook
- Troubleshoot and repair workstations, servers, laptops, tablets and printers
- Managed mass workstation & printer setups and deployments, including several hundred computers & printers at one time to meet deadlines
- Installed network cabling and various wireless setup configurations
- Excellent communicator and team player
Certification
MCP, CompTIA A+, CompTIA Network
Timeline
IT Global Services Analyst
Jacobs Engineering
08.2022 - Current
Level III Analyst
Bell Techlogix w/ L3 Harris
06.2021 - 05.2022
Field Technician
NTT Data
08.2020 - 06.2021
Field Technician
Compucom
02.2018 - 08.2020
Onsite Support
Computacenter (Emery)
02.2016 - 08.2017
PC / LAN Technician
Kelly Mitchell Group (Express Scripps Inc.)
01.2013 - 02.2016