Rick Quaresma
Salem,OR
Summary
Seeking a challenging position that will utilize my background in customer service and or shipping/receiving. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.
Overview
21
21
years of professional experience
Work History
Shipping/Receiving Manager
Swiss Post Solutions
12.2016 - 02.2023
- Shipped out packages for customers, took in packages from UPS, USPS, Amazon, etc, made daily deliveries
- Kept track of inventory
- Basic training for new employees
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
Door to Door Salesman
L.E.M.
07.2014 - 08.2015
- Expanded product reach by identifying new neighborhoods and territories for door-to-door sales campaigns.
- Achieved high levels of customer trust by maintaining professionalism at all times during interactions with prospects at their homes or businesses.
Projectionist
CENTURY 20 THEATERS
08.2008 - 05.2010
- Interacted with public and internal customers to answers questions and complete ticket and concessions sales and cleaning duties.
- Liaised with theater ushers and box office cashiers to maintain show start time and communicate issues or concerns.
- Broke down old film prints and put together the new ones
- Trained new ushers, Work and clean concession stand
Host
MACARONI GRILL
07.2006 - 07.2008
- Weekly inventory check
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Telemarketing Sales Representative
TRENDWEST RESORTS
07.2002 - 02.2006
- Contributed to the development of new sales scripts by incorporating successful tactics gained from experience and industry trends.
- Answered calls, took messages, and transferred calls to correct individuals.
- Completed daily cold calling and outreach to build sales pipeline.
- Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
Education
Bachelor's Degree - Radio/Television/Film, Theater Arts, Creative Writing
San Jose State University
San Jose, CA05.2009
High School Diploma -
San Jose High Academy
San Jose, CA06.2002
Skills
- Appointment Setting
- Final Draft Screenwriting
- High Quality Phone and Sales Expertise
- Time Management
- Problem-Solving
- Bilingual
- Excellent People Skills
- Sorting inventory
- Shipping and receiving
- Friendly, Positive Attitude
- Data Entry
- Customer Relationship Management
Languages
Portuguese
Limited Working
Timeline
Shipping/Receiving Manager
Swiss Post Solutions
12.2016 - 02.2023
Door to Door Salesman
L.E.M.
07.2014 - 08.2015
Projectionist
CENTURY 20 THEATERS
08.2008 - 05.2010
Host
MACARONI GRILL
07.2006 - 07.2008
Telemarketing Sales Representative
TRENDWEST RESORTS
07.2002 - 02.2006
High School Diploma -
San Jose High Academy
Bachelor's Degree - Radio/Television/Film, Theater Arts, Creative Writing
San Jose State University
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