Rick Shepherd

Work and collaborate in Jira, Redmine, SmartSheets, and OpenAir

• Identified plans and resources required to meet project goals and objectives
• Achieved project deadlines by coordinating with contractors to manage performance
• Developed and initiated projects, managed costs, and monitored performance

• QA / QC municipal permitting software in collaboration with developers across multiple continents
• Performed duties of Project Coordinator in prioritizing and scheduling QA / QC efforts
• Use local and hosted LLM AI for collaboration and documentation
• System configuration and testing in accordance with documented expectations
• Recommended technology upgrades to improve client security
• Enhanced interfaces to promote better functionality for users

• Led collaboration with vendors to manage supply chain metrics, including controlling CapEx, Bill of Materials (BOM), ITIL, costs of manufacturing and inventory levels, and managed economic order quantity (EOQ)
• Improved data integrity through reduced client exposure with in-house solutions including air-gapped projects
• Managed over 1000 upgrades for existing clients
• Maintained corporate client retention level above 90%
• Managed projects from procurement to commission

• Computer Information Systems (CIS) 190 – Introduction to computers
• Computer Information Systems (CIS) 301 – Information Technology in business
• Computer Information Systems (CIS) 488 – PC troubleshooting and repair
• Computer Information Systems (CIS) 688 – Introduction to Linux (A course I created and the first Linux course at UNR)
• Graded quizzes, tests, homework, and projects to provide students with timely academic progress information and feedback
• Encouraged class discussions by building discussions into lessons, actively soliciting input, asking open-ended questions and using techniques to track student participation
• Built relationships with students, mentoring on personal, professional and academic goals while providing coaching on effective study habits